11 Replies Latest reply: Mar 21, 2014 5:40 PM by LarryHN
Chars_web Level 1 Level 1 (0 points)

So basically, just like many others, every time I try to open up iPhoto is gives me the "iPhoto cannot be opened because of a problem. Check with the developer to make sure iPhoto works with this version of Mac OS X. You may need to reinstall the application...."

 

I do suspect that this is the problem, but I paid someone at a computer store to transfer all my files from this computer (Macbook 13 inch, 2008) to a new laptop (MacbookPro 13 inch, 2011 or 2012) and this laptop was wiped so someone else could use it. Then my plans changed and I decided to take the old Macbook on a backpacking trip, so I had everything transfered back after a few months. I suspect that a newer version of iPhoto was tranfered onto this laptop, and now it is unable to run, but I don't know how to download an older version of iPhoto. I am also having the same problem with my email app. Now I am no computer expert, so I could definatly be wrong on what the problem is. I just need some help, so if anyone could guilde me through it that would be so amazing.


MacBook, Mac OS X (10.7.5)
  • léonie Level 9 Level 9 (68,140 points)

    What is the system versions you are running on the MacBook? And what version of iPhoto? The error message you are seeing may not necessarily mean an incompatible version. it can also mean, that you are having missing or incompatible components in the OS. Your problem with Mail seems to indicate the later.

     

    Do you still have the original installer media that came with your old Mac? You should be able to reinstall iPhoto from the iLife installers on that disks.

    To reinstall Mail you would need to reinstall the system. http://support.apple.com/kb/PH4360

     

    How have the data been transferred from your new mac to the older one? Did you simply clone the new mac to the old?

     

    The safest way would have been

    • to wipe the mac of all traces and installations by other users
    • to reinstall the original system from your installation media
    • use the setup assistent to transfer all data from your new mac to the older mac.
    • Run software update to update to the latest versions

     

     

    -- Léonie

  • Chars_web Level 1 Level 1 (0 points)

    My software is Mac OS X Lion 10.7.5 (11G63b). Since I don't really know how to check, other then the problem details and system configuration that pops up instead of the app when I try to open it. These are the first nine lines.

     

    Process:         iPhoto [765]

    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto

    Identifier:      com.apple.iPhoto

    Version:         9.4.3 (9.4.3)

    Build Info:      iPhotoProject-720091000000000~1

    App Item ID:     408981381

    App External ID: 15017489

    Code Type:       X86 (Native)

    Parent Process:  launchd [128]

     

    I do not have the disks because I am now on said backpacking trip. I could probably get my parents to mail me the disks if need be, but since that would be expensive I would prefer something else. I'm pretty sure the new mac was just cloned to the other, which I now take was not a good thing to do.

     

    Thank you Léonie!!

  • léonie Level 9 Level 9 (68,140 points)

    The "problem details and system configuration that pops up " is exactly the information we need. you left of, just when it gets interesting . Please copy the first 50 lines from this report and paste these into your next post. Particularly the sections starting with "Exception type" or "Dyld Error Message:   Library not loaded: " would be particularly good to know.

     

    "iPhoto Version:         9.4.3 (9.4.3), and Mac OS X Lion 10.7.5", as I can see from your system details are compatible. Perhaps only some dynamic libraries are missing - we should see this in your crash log. Then you would need to get to a really stable Wi-Fi to be able to reinstall your system using Internet Recovery. http://support.apple.com/kb/HT4718 .

     

    But it may also be simply a data error in your iPhoto library. Can you create a new iPhoto library in iPhoto? Does it launch correctly, when you hold down the alt/opt key ⌥ while launching iPhoto? Then try to create a new, empty iPhoto library. If iPhoto works well on a new library, then your old library has become corrupted and needs fixing.

     

    But please post first the next 50 lines of your crash log.

     

    Regards

    Léonie

  • Chars_web Level 1 Level 1 (0 points)

    Process:         iPhoto [894]

    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto

    Identifier:      com.apple.iPhoto

    Version:         9.4.3 (9.4.3)

    Build Info:      iPhotoProject-720091000000000~1

    App Item ID:     408981381

    App External ID: 15017489

    Code Type:       X86 (Native)

    Parent Process:  launchd [128]

     

     

    Date/Time:       2013-09-30 07:47:25.203 +1000

    OS Version:      Mac OS X 10.7.5 (11G63b)

    Report Version:  9

     

     

    Interval Since Last Report:          16507 sec

    Crashes Since Last Report:           15

    Per-App Crashes Since Last Report:   10

    Anonymous UUID:                      AB1036D8-6388-41B6-B383-0472EF9A3D06

     

     

    Crashed Thread:  0

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Library not loaded: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

      Reason: image not found

     

     

    Binary Images:

        0x4000 -   0xcf9ff3  com.apple.iPhoto (9.4.3 - 9.4.3) <74A545E6-1EB2-315F-82FA-3344B599F490> /Applications/iPhoto.app/Contents/MacOS/iPhoto

      0xe8c000 -   0xf6cfe7  org.python.python (2.6.7 - 2.6.7) <61DBA92A-C39A-3A52-86F2-59CF9D310CB4> /System/Library/Frameworks/Python.framework/Versions/2.6/Python

      0xfb9000 -   0xfc1ffb  com.apple.PhotoFoundation (1.0 - 20.12) <6DEFC232-B843-3848-908E-25AF929E9026> /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/PhotoFoundation

    0x1030000 -  0x120dffb  com.apple.geode (1.5.3 - 280.22) <887FF540-8A00-3AED-9C17-C99856E7A6F4> /Applications/iPhoto.app/Contents/Frameworks/Geode.framework/Versions/A/Geode

    0x129f000 -  0x12a4ff7  com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5) <6B675B59-ED97-35F8-89CB-79F387A05EA5> /Applications/iPhoto.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fram ework/Versions/A/iLifePhotoStreamConfiguration

    0x12af000 -  0x12deff7  com.apple.iLifeAssetManagement (2.7 - 45.19) <C30AF8E5-51DB-3912-B58C-41988B396209> /Applications/iPhoto.app/Contents/Frameworks/iLifeAssetManagement.framework/Ver sions/A/iLifeAssetManagement

    0x1300000 -  0x1327ff3  com.apple.iPhoto.Tessera (1.1 - 90.10) <143B4B05-6F39-3C83-A927-E4B5A53D2344> /Applications/iPhoto.app/Contents/Frameworks/Tessera.framework/Versions/A/Tesse ra

    0x133c000 -  0x1360ffb  com.apple.iPhoto.Tellus (1.3 - 90.10) <88853EBB-0C48-3A68-91B7-ED078C953CBD> /Applications/iPhoto.app/Contents/Frameworks/Tellus.framework/Versions/A/Tellus

    0x1377000 -  0x1382fff  com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <39466D2B-2583-3407-96F2-69ADCF11ECB9> /Applications/iPhoto.app/Contents/Frameworks/AccountConfigurationPlugin.framewo rk/Versions/A/AccountConfigurationPlugin

    0x138d000 -  0x13a2ffb  com.apple.iLifeFaceRecognition (1.0 - 30.11) <5ADCA81F-5D7B-340F-9F44-B261ED19BBB2> /Applications/iPhoto.app/Contents/Frameworks/iLifeFaceRecognition.framework/Ver sions/A/iLifeFaceRecognition

    0x13ae000 -  0x13daffb  com.apple.DiscRecordingUI (6.0.4 - 6040.4.1) <F3EDDD79-611F-3ECC-9B78-0AB8BAC0D446> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI

    0x13f5000 -  0x13f7fff  com.apple.ExceptionHandling (1.5 - 10) <7C514CC4-7951-31CA-AEB3-D4AF49F44AE7> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling

    0x13fe000 -  0x1409ff7  com.apple.UpgradeChecker (9.2 - 9.2) <39176044-B0CF-3C25-AF8D-A2BD8540A025> /Applications/iPhoto.app/Contents/Frameworks/UpgradeChecker.framework/Versions/ A/UpgradeChecker

    0x1413000 -  0x1492ff7  com.apple.iLifeMediaBrowser (2.7.3 - 546.4) <41C10827-7C8E-3241-922A-9E1A6CD48866> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

    0x14d6000 -  0x186fff3  com.apple.iLifeSlideshow (3.1 - 1151.4) <BBC17D76-255B-3135-92A6-886AD68BEB3F> /Applications/iPhoto.app/Contents/Frameworks/iLifeSlideshow.framework/Versions/ A/iLifeSlideshow

    0x196b000 -  0x1bfeffb  com.apple.iLifePageLayout (1.3 - 210.38) <12AF048A-AAEE-39D3-B25C-383E9C5FB855> /Applications/iPhoto.app/Contents/Frameworks/iLifePageLayout.framework/Versions /A/iLifePageLayout

    0x1cd7000 -  0x1d6eff7  com.apple.MobileMe (13 - 1.0.4) <38D8679A-1862-373C-BF4F-EB47200EDF08> /Applications/iPhoto.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mobi leMe

    0x1dca000 -  0x1e32ff3  com.apple.proxtcore (1.4.1 - 270.13) <E71FA444-D69B-3395-8F99-0DA367E6CF22> /Applications/

  • léonie Level 9 Level 9 (68,140 points)

    There is a dynamic library missing from your system library, or the wrong version installed, see this error message:

     

    Dyld Error Message:

      Library not loaded: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

      Reason: image not found

     

     

    Do you have any chance to find a good internet connection, to be able to download the Combo installer and reinstall your system? An Internet Café, maybe?

     

    Download the Combo Updater from the Support page and install it on top of your current system:

     

              OS X Lion Update 10.7.5 (Client Combo)

     

    This Combo will only restore the dynamic libraries, that have changed since Lion has been released, but hopefully this will suffice and a full restore is not necessary.

  • Gavin Stephenson Level 1 Level 1 (15 points)

    I think I have a similar problem. I do hope someone can help...

     

    Ok, here is my problem,


    I attempted to downloaded (not sure that is the correct term) iPhoto from my back up onto my mother's mac mini (it's a long story why i did this). When I tried to open iPhoto from the back up it would not open - a dialog box popped up saying 'iPhoto cannot be opened because of a problem'.


    Anyway, I gave up. But NOW! My mother can't open her iPhoto. she gets the same dialog box when she tries to open. We have restored iPhoto from her back up and the same thing keeps happening. Noooo! Please, please help, thank you.


    Of course, I will provide any information that will help.


    Thank you.


    Oh, I've tried holding down common option while opening the app. Nothing happens. Same story - it doesn't open and the dialog box pops up.

     

    And now my mother's Mail app won't open. Same dialog box!


    What is going on?! could I have some kind of virus on my back up?


    Please help good people! Thank you!


  • Gavin Stephenson Level 1 Level 1 (15 points)

    Here is the report from when i try and open Mail:

     

     

    Process:         Mail [250]

    Path:            /Applications/Mail.app/Contents/MacOS/Mail

    Identifier:      com.apple.mail

    Version:         5.3 (1283)

    Build Info:      Mail-1283000000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [127]

     

     

    Date/Time:       2014-03-21 23:59:59.457 +0000

    OS Version:      Mac OS X 10.7.5 (11G63)

    Report Version:  9

     

     

    Interval Since Last Report:          9683591 sec

    Crashes Since Last Report:           58

    Per-App Interval Since Last Report:  9343086 sec

    Per-App Crashes Since Last Report:   8

    Anonymous UUID:                      33743508-B23E-497E-9AED-1F33CD895F3D

     

     

    Crashed Thread:  0

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Symbol not found: _OBJC_CLASS_$_PBOXRemoteMediaBrowserPanel

      Referenced from: /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

      Expected in: /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

    in /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

     

     

    Binary Images:

           0x108216000 -        0x1085c9fff  com.apple.mail (5.3 - 1283) <1F49F84E-A64A-3C38-8C8E-39BEA1188767> /Applications/Mail.app/Contents/MacOS/Mail

           0x1086c7000 -        0x108751fff  com.apple.iLifeMediaBrowser (2.7.4 - 546.7) <C2C75472-2F7E-3E5F-BDD3-1B1309566FDB> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

        0x7fff67e16000 -     0x7fff67e4abaf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld

        0x7fff85bd4000 -     0x7fff85bf3ff7  com.apple.DotMacSyncManager (6.1 - 488.6) <7F06D1AA-89C9-37A5-8243-89AB06E2DA2D> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager

        0x7fff85c05000 -     0x7fff85dd9ff7  com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

        0x7fff85ec6000 -     0x7fff85ec8ff7  com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

        0x7fff85ec9000 -     0x7fff85ef4fff  com.apple.speech.LatentSemanticMappingFramework (2.8.10 - 2.8.10) <686A1AA0-AE00-3CFB-8DEE-C84B26C83157> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping

        0x7fff85ef5000 -     0x7fff8624ffff  com.apple.MessageFramework (5.3 - 1283) <3CBABE98-5C90-3112-9D93-480449BB9F7A> /System/Library/Frameworks/Message.framework/Versions/B/Message

        0x7fff86250000 -     0x7fff8625fff7  libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib

  • Gavin Stephenson Level 1 Level 1 (15 points)

    And from iphoto, thank you:

     

    Process:         iPhoto [269]

    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto

    Identifier:      com.apple.iPhoto

    Version:         9.2.1 (9.2.1)

    Build Info:      iPhotoProject-628000000000000~1

    App Item ID:     408981381

    App External ID: 4641130

    Code Type:       X86 (Native)

    Parent Process:  launchd [127]

     

     

    Date/Time:       2014-03-22 00:02:38.966 +0000

    OS Version:      Mac OS X 10.7.5 (11G63)

    Report Version:  9

     

     

    Interval Since Last Report:          9683749 sec

    Crashes Since Last Report:           60

    Per-App Interval Since Last Report:  370115 sec

    Per-App Crashes Since Last Report:   28

    Anonymous UUID:                      33743508-B23E-497E-9AED-1F33CD895F3D

     

     

    Crashed Thread:  0

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Library not loaded: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

      Reason: image not found

     

     

    Binary Images:

        0x1000 -   0xd1afeb  com.apple.iPhoto (9.2.1 - 9.2.1) <D139F133-4990-3B0E-8017-83D9D729E302> /Applications/iPhoto.app/Contents/MacOS/iPhoto

      0xe83000 -   0xf63fe7  org.python.python (2.6.7 - 2.6.7) <61DBA92A-C39A-3A52-86F2-59CF9D310CB4> /System/Library/Frameworks/Python.framework/Versions/2.6/Python

      0xfae000 -  0x114effb  com.apple.geode (1.5 - 151.51) <28D29759-F356-3608-B9CF-3031F3299B1B> /Applications/iPhoto.app/Contents/Frameworks/Geode.framework/Versions/A/Geode

    0x11ee000 -  0x11f0fff  com.apple.iLifePhotoStreamConfiguration (2.2 - 2.2) <4FA61CE9-1718-3E07-9896-0023A2A49699> /Applications/iPhoto.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fram ework/Versions/A/iLifePhotoStreamConfiguration

    0x11f6000 -  0x1205fff  com.apple.iLifeAssetManagement (2.0 - 2.33) <8346DE35-5F86-3338-9913-B035B3EE5435> /Applications/iPhoto.app/Contents/Frameworks/iLifeAssetManagement.framework/Ver sions/A/iLifeAssetManagement

    0x1212000 -  0x123affb  com.apple.iPhoto.Tessera (1.1 - 60.10) <7BA9184E-0A00-3083-8322-772ECBDD30C9> /Applications/iPhoto.app/Contents/Frameworks/Tessera.framework/Versions/A/Tesse ra

    0x124b000 -  0x1272ffb  com.apple.iPhoto.Tellus (1.3 - 60.10) <4AABB0BC-AC97-3EE4-BF0F-D8499DDB57C0> /Applications/iPhoto.app/Contents/Frameworks/Tellus.framework/Versions/A/Tellus

    0x1287000 -  0x1291fff  com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <3B68F126-D783-3F86-AF04-A0F6A459BE67> /Applications/iPhoto.app/Contents/Frameworks/AccountConfigurationPlugin.framewo rk/Versions/A/AccountConfigurationPlugin

    0x129c000 -  0x12b2ff3  com.apple.iLifeFaceRecognition (1.0 - 21.1) <6D28B7F2-7A33-3547-856F-EB19EF8C81F0> /Applications/iPhoto.app/Contents/Frameworks/iLifeFaceRecognition.framework/Ver sions/A/iLifeFaceRecognition

    0x12c0000 -  0x12ecffb  com.apple.DiscRecordingUI (6.0.4 - 6040.4.1) <F3EDDD79-611F-3ECC-9B78-0AB8BAC0D446> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI

    0x1305000 -  0x1307fff  com.apple.ExceptionHandling (1.5 - 10) <7C514CC4-7951-31CA-AEB3-D4AF49F44AE7> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling

    0x130d000 -  0x1318fff  com.apple.UpgradeChecker (9.2 - 9.2) <2040F6E1-7E77-3C64-8B2C-F3B9503C7402> /Applications/iPhoto.app/Contents/Frameworks/UpgradeChecker.framework/Versions/ A/UpgradeChecker

    0x1320000 -  0x13a0fff  com.apple.iLifeMediaBrowser (2.7.4 - 546.7) <130581CE-0699-3524-B487-726353FDDF96> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

    0x13e4000 -  0x13e4fff  com.apple.iLifeSlideshow (2.3.0 - 847) <C4B7D4F3-D687-3AF6-9561-FE4C66F05BE2> /Applications/iPhoto.app/Contents/Frameworks/iLifeSlideshow.framework/Versions/ A/iLifeSlideshow

    0x13e7000 -  0x165dffb  com.apple.iLifePageLayout (1.3 - 150.37) <F812CBEA-99AA-3B62-BEB8-FEC8FCA3A6ED> /Applications/iPhoto.app/Contents/Frameworks/iLifePageLayout.framework/Versions /A/iLifePageLayout

    0x1726000 -  0x17c1ff7  com.apple.MobileMe (11 - 1.0.3) <BCE66DE5-97D5-3E78-AC9C-17353AFA6A34> /Applications/iPhoto.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mobi leMe

    0x181b000 -  0x187bfff  com.apple.proxtcore (1.3 - 140.57) <37B97974-E262-3CA8-AF41-2A522C849E82> /Applications/iPhoto.app/Contents/Frameworks/ProXTCore.framework/Versions/A/Pro XTCore

    0x18cd000 -  0x19acff3  com.apple.iLifeSQLAccess (1.6 - 30.12) <22409124-4ECA-3EEA-ADF5-7425D6FCD8E3> /Applications/iPhoto.app/Contents/Frameworks/iLifeSQLAccess.framework/Versions/ A/iLifeSQLAccess

  • LarryHN Level 9 Level 9 (62,115 points)

    And what happened when  you followed Léonie's advice for your exact problem?

     

    There is a dynamic library missing from your system library, or the wrong version installed, see this error message:

     

    Dyld Error Message:

      Library not loaded: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

      Reason: image not found

     

     

    Do you have any chance to find a good internet connection, to be able to download the Combo installer and reinstall your system? An Internet Café, maybe?

     

    Download the Combo Updater from the Support page and install it on top of your current system:

     

              OS X Lion Update 10.7.5 (Client Combo)

     

    This Combo will only restore the dynamic libraries, that have changed since Lion has been released, but hopefully this will suffice and a full restore is not necessary.

    LN

  • Gavin Stephenson Level 1 Level 1 (15 points)

    Thanks so much for your reply Larry!

     

    Are you saying I have the exact same problem as the original poster?

     

    Thank you.

  • LarryHN Level 9 Level 9 (62,115 points)

    No - the crash log says that

     

    original log

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Library not loaded: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

      Reason: image not found

     

     

     

    Yours

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Library not loaded: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

      Reason: image not found

    See the similarity?

     

    LN