Previous 1 2 3 Next 39 Replies Latest reply: Mar 23, 2016 7:20 PM by Danica Sarah
hells_exile Level 1 Level 1

If your iPhone is stuck in Recovery Mode, this fix should restore your iPhone to the factory settings, but a backup should have been created automatically when the OS was updated so you will have the option to restore from backup once the repair is made.


If iTunes is open, exit iTunes

Disconnect iPhone from computer USB

Click Start menu on desktop

Go to Control Panel

Go to Programs

Go to Programs and Features

Select Apple Mobile Device Support and click repair

Connect iPhone to computer USB (device should install automatically)

Open iTunes

When prompted, click restore iPhone

OS should install now and restore factory settings


iPhone will automatically restart when OS is successfully installed, and you will have the option to setup as new or restore from backup.  If you wish to keep your files and settings, click restore from backup and wait until your iPhone is fully synced.  If there are any discrepancies in your contacts or whatever, you will have the option to choose the correct contact to sync now or sync later.  Once your iPhone is fully synced, follow the prompts on the iPhone and that's it!  Now the next step will be figuring out how to use your iPhone with the fancy new OS!

iPhone 4S, iOS 7.0.2
  • Agehanon Level 1 Level 1

    This is  the reason why error 4005 happened when updating your iPhone to your iTunes.

    It's because your iPhone iCloud back up settings is turned on.

    Before updating the latest iOS on iTunes make sure your iCloud back up turned off on your iPhone.

    And set your iTunes settings in back up to my computer before updating.



    iPhone iCloud back settings is used only when updating using wi-fi of your iPhone.



    Hope this one can help..


  • leowf Level 1 Level 1

    Did not work for me....

  • waynetws Level 1 Level 1

    yes, it worked for me. Thanks for posting this solution

  • arlysia Level 1 Level 1

    Mine came up with this error and my phone was stuck on the connect to itunes. I updated windows and now it seems like it is trying to restore it I hope!! Its not stuck on that screen anymore. Funny because something kept stopping me from restarting my phone

  • lauren_hargrove Level 1 Level 1

    what if you cant even turn your phone on...

  • Sajid Beg Level 1 Level 1

    Yes, my phone also not getting on, it doesn't go further to itune-restore, before during upgrading iOS there was error 4013 now it's 4005, I’ve tried all said methods and suggestions published at apple and all other sites but still couldn't make my phone alive...I think this problem isn’t solved yet and if you follow any apple’s presenter that throw you at link erro1611 to follow up, that’s totally worthless and wastage of time... hope someone will help us by telling a way that really could fix this problem... hope

  • sl4p_m3 Level 1 Level 1

    i just experinced as well, i'm restarting my PC. n trying to restoring my again, n it's worked...

    hope this can be helping...

  • pjyi Level 1 Level 1

    thank you so much!

    now my iphone is working!

  • Kay Radz Level 1 Level 1

    Hi there, had the same issue with my iPhone 5S. Think it's because half way through an update, my computer decided to turn itself off.


    Tried everything in these forums and nothing. Error '4005' kept coming up at the end of trying to restore my iPhone on iTunes again and again, and the phone was basically a brick with the iTunes USB prompt appearing.


    Decided to roll back on a System Restore -- Start > Programs > Accessories > System Tools > System Restore -- just before the time in which I had done the update on the iPhone, (choose your restore point wisely as it could roll back quite a lot of changes otherwise). Think I then reinstalled iTunes too, tried the restore again and it worked. Just throwing it out there incase anyone else has been going down the same issue!


    Hope it helps

  • JordanSaint Level 1 Level 1

    I had this same issue for about 12 hours. 

    Fixed now here is how. 

    I have ipad 4 wifi 64gig


    i tried everything.  DFU IN AND OUT.






    i got a program called semi restore.  it only works for firmware 6.1 through 6.1.2


    my ipad 4 was firmware 7.0.4.


    I ran the program as administrator and then plugged in my ipad.  while it was identifing my ipad it exited recovery mode for me.  i didn't even run the program on my ipad. 

  • albenex Level 1 Level 1

    had same error (4005) on 6.1.2 iPhone4 32gb trying to restore it to 7.0.4.. had "recovery mode" on the screen and couldn't return back to iOs.. so i put my phone to dfu mode and restored, et voilà

  • sarmstroxx Level 1 Level 1

    how do you turn off icloud if you cant get your phone on?

  • rjeg Level 1 Level 1

    I could fix error 4005 on my iTunes/iPhone following these steps:



    - disconnect iPhone from PC

    - close iTunes

    - PC > Control Panel > Programs > Programs and Features > Apple Mobile Device Support

    - Apple Mobile Device Support > repair

    - Wait 1 minute.

    - disconnect all USB devices currently not used

    - connect iPhone using original USB cable, connected DIRECTLY to the PC, no external USB Hub

    - start iTunes

    - iTunes should ask to recover the iPhone > recover

    - Hope...


    Plan B (successfull for my device):

    - install iTunes on another (older) PC

    - remove SIM card from iPhone

    - If SIM PIN is enabled: Insert SIM in another phone and disable SIM PIN

    - disconnect all USB devices currently not used

    - connect iPhone to old PC using original USB cable, connected DIRECTLY to the PC, no external USB Hub

    - start iTunes

    - iTunes should ask to recover the iPhone > recover

    - Hope...

    If successfull: iPhone has factory settings (no user data)

    - disconnect iPhone from old PC

    - insert SIM card

    - connect iPhone to default PC

    - iTunes > Restore (will take a while)

    All data and settings recovered successfully on my device (same as on the date I performed the last backup)


    Device: iPhone 5S, iCloud deactivated

    Problem: Error 4005 communication error (related to USB?)

    Problem occured during Update from iOS 7.0.4 to 7.0.5

    New PC: 2 weeks old only, Windows 7, 64Bit, USB3 (USB3 activated/deactivated in Bios)

    Old PC: Windows XP 32Bit, USB2


    I hope this is useful for some of you

  • Eckhart Level 1 Level 1

    A slightly different version which worked for me


    1. abandon your Windows computer ( no way to fix this on a Windows machine) and find a Mac (in my case a Macbook Pro) with iTunes
    2. Connect your ipHone (doesn't matter if your restore is in a loop on your phone: iTunes Mac will recognize it immediately)
    3. Let it restore your iphone to factory settings
    4. Don't let it configure your phone! Once restoring to factory settings is complete disconnect from your Mac
    5. Go into iCloud on your phone and deactivate "Find my ipHone"
    6. Connect immediately with your Windows machine (Windows 7 Pro 64 bit in my case)
    7. iTunes will now recognize your phone and it will ask you if you want to configure it as a new phone or if you want to restore your backup
    8. Choose the backup which was done before your update went wrong
    9. Let it work for a while and VOILA!
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