I am writing to bring to your attention a serious issue I had with your product. My brother bought one iPhone 4, 16 gb mobile phone from US last year and gifted me in India. but it couldnt be serviced in India why ?

Question

I am writing to bring to your attention a serious issue I had with your product. My brother bought one iPhone 4, 16 gb mobile phone from US last year and gifted me in India. but it couldnt be serviced in India why ?

Hi,

I am writing to bring to your attention a serious issue I had with your product. My brother bought one iPhone 4, 16 gb mobile phone from US last year and gifted me in India. In few months it had a problem with its home key. I took the phone to service service center and they told me that your phone is having hardware problem and as the phone is under warranty cannot be replace in India. You can come back when this is out of warranty. Now few days back when i walk again to the service center they stated that this phone we cannot repair here in India because of this phone purchased from US.

This a total disgraceful service from such a big brand like apple.

I hope to hear back from you about this incident.

Sincerely,

Niranjan

iPhone 4, iOS 7

Posted on Sep 27, 2013 9:46 PM

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Answer 1

imobl

Level 7

21,114 points

Sep 28, 2013 6:51 AM in response to niranjanisking

No iPhone has a international warranty. Warranty is valid only in

country of original purchase. Since iPhone was bought in the US,

you must return the iPhone to the US. That means you must personally bring

the iPhone to Apple in the US or send it to a friend/relative in the US for them

to take to Apple. After replacement, your friend can ship it back to you. Shipping

and insurance costs are your responsibility.

Apple does not accept international shipments for evaluation/repair

and will not ship replacements out of the country.

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