Has anyone had recent issues with iCloud mail and Outlook 2011?

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Level 1

16 points

Has anyone had recent issues with iCloud mail and Outlook 2011?

Two days ago without warning when sending an e-mail from Outlook 2011 from a MacBook Pro running 10.8. (Have a .mac account), I had an error pop up, see below.

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Tried entering the password but the same error popped up. Thought there might be an error with the keychain so verified and ran a repair. Still the error continued. I checked that the password was still working and logged into iCloud. I then launched Mac Mail and this worked fine and so also my iPhone / iPad etc. Nothing I did made it possible to send e-maills from my .mac account although I could receive them.

For the last couple of days I have been using my MacBook AIr for sending mails for the same account via Outlook 2011. This has been working fine all day until 25 mins ago when the same error message popped up on this Mac too. Went through the same set of tests and again Mac Mail works and so does the password.

Have tried to Google for a solution but can't find anything relevant. Could this be Microsoft trying to cause problems for Apple users, some rogue update, iCloud security certificate issue, or something more sinister. Any suggestions for a fix gratefully received, as currently I can't use Outlook 2011 on either Mac.

MacBook Pro (13-inch Mid 2009), OS X Mountain Lion (10.8.5), Mid 2009 2.53Ghz Intel Core Duo

Posted on Sep 28, 2013 6:38 AM

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Answer 1

Sep 30, 2013 7:49 AM in response to Atters

I am having the exact same issue on both my iMac and my MacBook Pro for the same amount of time as the OP.

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Answer 2

Oct 2, 2013 2:17 PM in response to Atters

Same issues in recent days but I fixed it easily. If you have the iCloud app on a Windows desktop/laptop for Outlook for PC, copy the server settings (incoming/outgoing) and it will work beautifully.

The server settings are completely different to anything in the public domain but they are designed for MS Office (PC or Mac). You are looking for server names to begin with 'P02'.

Good luck!

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Answer 3

Jan 6, 2014 3:29 AM in response to Atters

Hi guys!

I am also having big trouble syncing my iCloud acc. I am able to send email, but i cannot recieve any. I have tried almost everything. I have tried using p01, p02, p99 servers, without solving the problem. I have tryed typing "INBOX" and "/" in IMAP root, still not working. Have anyone got a solution?

I am using:

OS X 10.9.1

Outlook 2011 for mac v. 14.3.8

I really hope someone has got an answer!

Sorry the text in the screenshots are in danish. I hope you get the idea anyway.

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Answer 4

Atters Author

Level 1

16 points

Jan 6, 2014 5:10 AM in response to a.winther

Hi,

Just checked my Outlook 2011 settings and have the incoming server just set to mail.me.com, port 993 and SSL ticked. Could this be an issue that's specific to your ISP? Maybe they are blocking the port?

Have you tried the account using Mac Mail? On Mac Mail the incoming port is set to po7-imap.mail.,me.com again port 993 and SSL connection ticked.

The issue mysteriously cleared up for me but now I have a separate issue with Outlook constantly reporting an incorrect password for my other imap accounts. This issue clears itself if you quit out of Outlook and re-launch. All very strange and so far can't find any real help from Microsoft or Apple on this one.

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Answer 5

Csound1

Level 9

59,973 points

Jan 6, 2014 8:47 AM in response to a.winther

You entered the server address wrong, it's p99.imap.mail.me.com, not p99-Imap.Mail.me.com

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Answer 6

Csound1

Level 9

59,973 points

Jan 6, 2014 8:48 AM in response to Csound1

Sorry, wrong notes, p99-Imap etc is right.

Have you tried using the automatic setup?

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Answer 7

Jan 6, 2014 9:13 AM in response to Csound1

Yes i have tried the auto setup - not working..

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Answer 8

Csound1

Level 9

59,973 points

Jan 6, 2014 9:33 AM in response to a.winther

Auto setup should setup Mac Mail, then you can copy the settings to Outlook.

Are you saying that Auto setup fails to setup Mail?

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Answer 9

Jan 6, 2014 9:35 AM in response to Csound1

Yes. Auto setup does not work in outlook

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Answer 10

Csound1

Level 9

59,973 points

Jan 6, 2014 9:40 AM in response to a.winther

That is not what I asked, please read more carefully.

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Answer 11

Jan 6, 2014 9:42 AM in response to Csound1

If you are asking whether outlook finds settings automatically for the iCloud mail, then yes. However those settings does not work.

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Answer 12

Csound1

Level 9

59,973 points

Jan 6, 2014 9:45 AM in response to a.winther

I am asking whether auto setup (in system preferences) works with Mail, not Outlook. (It will not work in Outlook as Outlook is NOT a supported client for iCloud)

Do you know how to use auto setup?

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Answer 13

Jan 6, 2014 9:47 AM in response to Csound1

Yes autosetup works fine in mac. I just thought you were talking about outlook, since outlook is my problem.

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Answer 14

Csound1

Level 9

59,973 points

Jan 6, 2014 9:52 AM in response to a.winther

iCloud Mail has one set of correct settings, does Mac Mail work correctly?

If that answer is yes then you have the correct settings and must have manually entered them incorrectly in Outlook, check them again, make sure that they are identical.

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Answer 15

Jan 6, 2014 10:08 AM in response to Csound1

Yes i have copied the settings - still not working! You kan see the below settings. The first one is outlook and the three below Mac Mail.

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