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Helpful answers
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Sep 28, 2013 9:11 AM in response to leading chipby lllaass,iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
or
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
Also
- iOS: Not responding or does not turn on
WHen it says place the iPod in recovery mode, use one of these programs
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.