SamsMochi

Q: iPhone 5s 'This cable or accessory is not certified and may not work reliably...' help?

What is happening here?

 

I keep getting this stupid message even when no charger is plugged in!

 

I'm using the official charger that came with the iphone 5s box. I have other lightning connectors and thought maybe switching them would fix it but it hasn't.

 

Is there something wrong with my 5s? Do I need to clean the port on the bottom of the phone? I've only had the 5s for about a week. I am using official apple chargers.

 

This started happening after my batter drained and I put the phone on charge. Is it a software bug?

 

Any help would be appreciated.

 

P.s. The message ONLY appears when it is not on charge. Which is studpily weird.

iPhone 5s, iOS 7.0.2

Posted on Sep 28, 2013 9:25 AM

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Q: iPhone 5s 'This cable or accessory is not certified and may not work reliably...' help?

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  • by User_Latam,

    User_Latam User_Latam Jan 25, 2016 10:22 AM in response to Michael Battenfield
    Level 1 (0 points)
    Jan 25, 2016 10:22 AM in response to Michael Battenfield

    False in every word: it happened to my 9.2 IOS 13 months old iPhone6 genuine and original cable and charger.

  • by User_Latam,

    User_Latam User_Latam Jan 25, 2016 10:48 AM in response to SamsMochi
    Level 1 (0 points)
    Jan 25, 2016 10:48 AM in response to SamsMochi

    It happened to my iPhone 6 too. It is a 13 months old Dec 15th 2015.

    It happened even with the original genuine official cable and charger. It showed even when not connected.

    It was a one day death, no electric charge in the battery, no life in the phone.

    Who pays the price ? You, of course, my dear and beloved customer.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 25, 2016 3:56 PM in response to User_Latam
    Level 8 (37,854 points)
    Mac OS X
    Jan 25, 2016 3:56 PM in response to User_Latam

    Wow, you jumped in with both feet, responded to an almost 3 year old post that has nothing to do with your problem, and didn't bother to read the thread.

     

    If you had you would have learned that either:

    • The cable had failed - try a different one (it's got 3 microcircuits in it, so it's not impossible that there was a failure)
    • There's dirt in the Lightning connector that is preventing good contact - clean it with pressurized air or a toothpick
    • There's a hardware failure in the phone.
  • by plferriss,

    plferriss plferriss Feb 15, 2016 7:39 PM in response to SamsMochi
    Level 1 (0 points)
    Feb 15, 2016 7:39 PM in response to SamsMochi

    I have this same issue, my phone won't charge.  I have no phone to call apple to ask what to do, help!

  • by gail from maine,

    gail from maine gail from maine Feb 15, 2016 7:44 PM in response to plferriss
    Level 7 (25,674 points)
    iCloud
    Feb 15, 2016 7:44 PM in response to plferriss

    There are several recommendations in this post about cleaning your connectors. Take the time to read at least the last couple of pages. We are not going to post the same information again and again....

     

    Best of luck,

     

    GB

  • by plferriss,

    plferriss plferriss Feb 15, 2016 7:53 PM in response to gail from maine
    Level 1 (0 points)
    Feb 15, 2016 7:53 PM in response to gail from maine

    I have followed all the cleaning connector posts and tried to get it to work, still nothing.  None of these have helped.  Thanks for you kind reply

  • by Njm0627,

    Njm0627 Njm0627 Feb 16, 2016 8:03 AM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 16, 2016 8:03 AM in response to Lawrence Finch

    You state the problem is due to 1 of 3 reasons:,

    • The cable had failed - try a different one (it's got 3 microcircuits in it, so it's not impossible that there was a failure)
    • There's dirt in the Lightning connector that is preventing good contact - clean it with pressurized air or a toothpick
    • There's a hardware failure in the phone.

    however this is not the case.  I suddenly(this morning) have the issue with both my IPod (3years old) & my IPad Air 2 (8 months old).I am using the cables that came with them from Apple.  Both cables suddenly failed? I doubt it.  Both devices hardware failed the same morning? Again, I doubt it.I Tried turning the devices off &then on; I did the latest update hoping this would fix the bug; I cleaned the connections.  I tried to switch cables between devices.  Still getting same message & soon will have no charge to battery.


    To Gail from Maine-None of the advice helped, so it would be nice if you did not post an answer like yours Feb 15.  If it irritates you to reply to those of us that are not technology minded, then just refrain from replying.  No one is forcing you to reply. 

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 16, 2016 8:06 AM in response to Njm0627
    Level 8 (37,854 points)
    Mac OS X
    Feb 16, 2016 8:06 AM in response to Njm0627

    Njm0627 wrote:

     

    You state the problem is due to 1 of 3 reasons:,

    • The cable had failed - try a different one (it's got 3 microcircuits in it, so it's not impossible that there was a failure)
    • There's dirt in the Lightning connector that is preventing good contact - clean it with pressurized air or a toothpick
    • There's a hardware failure in the phone.

    however this is not the case.  I suddenly(this morning) have the issue with both my IPod (3years old) & my IPad Air 2 (8 months old).I am using the cables that came with them from Apple.  Both cables suddenly failed? I doubt it.  Both devices hardware failed the same morning? Again, I doubt it.I Tried turning the devices off &then on; I did the latest update hoping this would fix the bug; I cleaned the connections.  I tried to switch cables between devices.  Still getting same message & soon will have no charge to battery.


    To Gail from Maine-None of the advice helped, so it would be nice if you did not post an answer like yours Feb 15.  If it irritates you to reply to those of us that are not technology minded, then just refrain from replying.  No one is forcing you to reply. 

    Have you tried a different USB power source?

  • by Njm0627,

    Njm0627 Njm0627 Feb 16, 2016 8:21 AM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 16, 2016 8:21 AM in response to Lawrence Finch

    Yes, thank you.  I tried using 3 different wall plugs that the USB plugs into, the 2 that came with the 2 devices, as well as one that I had from previous Apple product.  I am going to the Apple Store tomorrow- I managed to get an appointment.  Thank you for your help!

  • by gail from maine,

    gail from maine gail from maine Feb 16, 2016 10:56 AM in response to Njm0627
    Level 7 (25,674 points)
    iCloud
    Feb 16, 2016 10:56 AM in response to Njm0627

    Thanks but I do not need your editorial advice. I will continue to tell people who do not take the time to even attempt to find an answer in a 22 page thread to try reading it. We have better things to do than to repeat ourselves.

     

    GB

  • by plferriss,

    plferriss plferriss Feb 16, 2016 12:44 PM in response to wegras
    Level 1 (0 points)
    Feb 16, 2016 12:44 PM in response to wegras

    I took mine to a nearby store, they did a "simulated battery pull" and I have not had the issue again.  Maybe will help

  • by plferriss,

    plferriss plferriss Feb 16, 2016 12:48 PM in response to gail from maine
    Level 1 (0 points)
    Feb 16, 2016 12:48 PM in response to gail from maine

    As a matter of fact, I DID read through all that, and nothing helped.   Neither did your ineffectual and snarky reply.  I agree, if you don't want to help, don't reply.You would have no idea whether or not I read through it all .    So in regards to your better things to  do,, you can find them.  You obviously have no intention of being a help and just want to feel like you are superior.    Just so you know, I did find a fix. Not what you suggested either.  So in the same vein, we also have better things to do than to get that kind of support on a support page.    Next time, don't waste your precious time "helping"  Thanks

  • by plferriss,

    plferriss plferriss Feb 16, 2016 12:51 PM in response to gail from maine
    Level 1 (0 points)
    Feb 16, 2016 12:51 PM in response to gail from maine

    no one asked you to and I did read it.  Your advice did not help.  So if you are worried about wasting time , don't bother to post your"help" which was ineffectual and presumptive.

  • by JNewey,

    JNewey JNewey Mar 16, 2016 5:43 PM in response to SamsMochi
    Level 1 (0 points)
    Mar 16, 2016 5:43 PM in response to SamsMochi

    In reponse to the people who's cable isn't charging your iphone anymore, I've found out if I switch the iphone off and charge it whilst it's off this seems to work. Also with the charger plugged into the wall but not the phone, if you switch the phone off, as the little disc starts to spin, plug in the cable, leave it off for ten minutes and then switch it back on you can charge it whilst it's awake. Not ideal, but I ain;t forking out for another cable so this will have to do!

  • by guypuk,

    guypuk guypuk Mar 17, 2016 5:33 AM in response to SamsMochi
    Level 1 (0 points)
    Mar 17, 2016 5:33 AM in response to SamsMochi

    if you need to charge your iphone when its doing this just try and plug your iphone into the charger just as you slide to power off and it should charge successfully

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