SamsMochi

Q: iPhone 5s 'This cable or accessory is not certified and may not work reliably...' help?

What is happening here?

 

I keep getting this stupid message even when no charger is plugged in!

 

I'm using the official charger that came with the iphone 5s box. I have other lightning connectors and thought maybe switching them would fix it but it hasn't.

 

Is there something wrong with my 5s? Do I need to clean the port on the bottom of the phone? I've only had the 5s for about a week. I am using official apple chargers.

 

This started happening after my batter drained and I put the phone on charge. Is it a software bug?

 

Any help would be appreciated.

 

P.s. The message ONLY appears when it is not on charge. Which is studpily weird.

iPhone 5s, iOS 7.0.2

Posted on Sep 28, 2013 9:25 AM

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Q: iPhone 5s 'This cable or accessory is not certified and may not work reliably...' help?

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  • by rileygreen,

    rileygreen rileygreen May 12, 2016 3:26 AM in response to SamsMochi
    Level 1 (4 points)
    May 12, 2016 3:26 AM in response to SamsMochi

    My iPhone 6S was doing this.  I got an error message about a cord several times one night even though it was not plugged into anything.  When I went to charge the phone that night it would not charge.  I have never used a cord for this phone besides the one that came in the box.  The only way that I could get the phone working was by using a different cord to connect to my computer.  From there I was able to get it working after connecting to iTunes.  It did take a few minutes to register the phone.  I am updating my phone now in hope that this will fix the problem.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch May 12, 2016 6:51 AM in response to rileygreen
    Level 8 (37,854 points)
    Mac OS X
    May 12, 2016 6:51 AM in response to rileygreen

    This is not a software problem, and updating won't fix it. The most likely cause is dirt in the Lightning port on the bottom of the phone. Inspect it with a bright light, and clean it carefully with a non-metallic probe such as a toothpick.

  • by rileygreen,

    rileygreen rileygreen May 12, 2016 7:26 AM in response to Lawrence Finch
    Level 1 (4 points)
    May 12, 2016 7:26 AM in response to Lawrence Finch

    Not the cord.  This is an issue that happens when nothing is plugged into the phone.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch May 12, 2016 7:29 AM in response to rileygreen
    Level 8 (37,854 points)
    Mac OS X
    May 12, 2016 7:29 AM in response to rileygreen

    I didn't mention a cord. I said clean the connector on the phone. Dirt or moisture in the port can make the phone "think" there is something plugged into the phone.

  • by Slaydos,

    Slaydos Slaydos Jul 20, 2016 9:59 PM in response to SamsMochi
    Level 1 (8 points)
    iPhone
    Jul 20, 2016 9:59 PM in response to SamsMochi

    Yeah,
    5S Phone not even 1 month old,
    Using Apple certified charger..
    "Unreliable" message comes up....

    Mmmm... Pity that apple are becoming pathetic these days. Mmmm

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 21, 2016 2:31 AM in response to Slaydos
    Level 8 (37,854 points)
    Mac OS X
    Jul 21, 2016 2:31 AM in response to Slaydos

    The REAL pity is that you jumped into a 3 year old thread without actually reading it to find the solution.

  • by gilliang3,

    gilliang3 gilliang3 Jul 29, 2016 10:34 PM in response to SamsMochi
    Level 1 (4 points)
    Jul 29, 2016 10:34 PM in response to SamsMochi

    Hi,


    I have a situation that I'm hoping someone can shed some light on. I have read through a lot of this thread but still don't quite understand what my particular problem might be because I think my situation is unique.

     

    I have an iPhone 5S and have been using an MFI certified cable I got from Amazon (here) and have had no issues with it for about 7 months until just this past day. I now receive a message about the accessory not being certified and how it may not charge the iPhone reliably.

     

    Now to try and rule some things out I performed the following:

     

    1) Trying to charge the phone using a Rocketfish charger (that I have had for well over a couple of years) and the MFI certified 3rd party Kinps cable...RESULT: message pops up and iPhone will not charge and in fact drains when trying to use this cable.

     

    2) Trying to charge the phone using the Rocketfish charger and my certified Apple cable...RESULT: phone charges

     

    3) Trying to charge the phone using an Apple charger and the MFI certified Kinps cable...RESULT: phone charges

     

    So from these experiments I'm more confused than ever because I don't see a clear conclusion here. If it was the cable that failed I would assume the cable would not charge my phone regardless of the charger being used. If it was the charger that has failed I would assume that my phone would not charge regardless of which cable is being used. Neither of these things are true.

     

    Does anyone have any thoughts as to what the issue might be? I looked at my charging port using a flashlight and it doesn't appear to be dirty to me but I suppose I can bring it to a Genius bar and have them check (although I am no longer under warranty and am unsure if this kind of thing is done free of charge or not...does anyone know?).

     

    I'm not sure what might've changed for this setup to stop working. Really the only thing I've done differently lately is that I had my phone plugged into my car using a cigarette port USB charger and an Apple cable just for about an hour and a half. Could that have somehow damaged my phone? But again, if it had, then I would expect that my phone would just not charge at all regardless of any type of configuration between cable and charger. Is that a correct assumption to make? Or is it possible for the phone and/or port to be damaged in a way that it works with certain cables/charger configurations but not others?

     

    Thank you in advance to anyone who is willing to look over my issue and offer any suggestions or insights. I am completely stumped.

  • by gilliang3,

    gilliang3 gilliang3 Jul 29, 2016 11:06 PM in response to gilliang3
    Level 1 (4 points)
    Jul 29, 2016 11:06 PM in response to gilliang3

    EDIT to above statement:

     

    The phone actually does not charge with the 3rd party MFI certified cable and the Apple charger. I thought it was because the message did not pop up and the lightning bolt actually showed up next to the battery but the battery still drains, so it's not actually charging.

     

    Hopefully that clears some things up for anyone who reads my post.

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