TS3694: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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All replies
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Helpful answers
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Sep 28, 2013 2:07 PM in response to john_peaby pvonk,Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
- Install the latest version of iTunes.
- Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
- Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
- Try to restore from another known-good computer and network.
- If the errors persist on another computer, the device may need service.
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Apr 25, 2014 6:26 AM in response to john_peaby strangelookingidog,Why people keep saying the usual solutions which doesn't work and keep forgetting about apple's policy on new iOS releases? iOS 7 is not supported by Apple so you can only restore to iOs 7.1
read about it here: http://bit.ly/fix-apple-itunes-error-3194
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Apr 25, 2014 6:29 AM in response to strangelookingidogby robdrage,Why do you keep posting to questions that have been dormant for a year or more?
Please stop.