You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why won't my songs transfer from itunes to my iphone?

When I plug in my phone into my computer and try to sync my playlists on iTunes to my iPhone, the sync completes but the songs will not transfer. I even tried deleting the existing playlists from my iPhone and I couldn't even do that. I have literally tried everything that I know. Any suggestions?

iPhone 5, iOS 7.0.2

Posted on Sep 28, 2013 2:13 PM

Reply
285 replies

Mar 1, 2014 7:22 AM in response to Jesshicksx

Let me add my two cents to this old but steadily populated thread. I had the same problem as most of you did, and what did the trick for me was to erase all music from my iPhone, then in iTunes, to choose File -> Add to Library, and in the Finder windows, to select all the songs and folders in the Music folder under Home/Music/iTunes/iTunes Media/Music.


I didn't have a lot of songs, so it took me a few seconds, tops, but selecting all of them with the Shift and Down Arrow keys, and voilà!


Don't forget to sync after doing this... 😉


HTH

Mar 1, 2014 10:27 AM in response to ajal1

I'll add my experience to the chorus. The symptoms are the same: Manual copying of files by dragging to the IPhone results in "grey entries" in the iPhone's library. This is after a long "waiting to copy" period.


The aggravating thing is that sometimes the copy takes place. Sometimes a sync is required. Sometimes even after a sync the entries are grey, BUT after another file is drug to the iPhone, this file and the "grey entries" will copy. Sometimes another sync is required. Sometimes two more. There is no ryhme or reason behind the behavior. Except that it started with iOS 7.

Mar 3, 2014 12:21 PM in response to ajal1

There are 9 pages of this so this solution may have already been said. Now that iTunes doesn't let you edit music on your iPhone I deleted all my Radiohead so I could readd it with the album artwork but when I tried dragging it to my phone just like I usually did, nothing happened. The only solution I have found, it is incredibly stupid that you have to do this, is to change something in the info. For me it was as simple as adding "Radiohead" to the album artist section. My girlfriend had to change "The Killers" to "The Killer" in the Artist section. I don't know if it is exclusive to changing one of those two categories or if you could change something as simple as genre. If having the wrong Artist name bothers you, try changing it back later and see if that works.

Mar 3, 2014 10:20 PM in response to TheSeabiscut

Looks like many users have started encountering problems after switching to iOS 7, but not all of them. I already had that kind of issue, but I have hundreds of songs on my iPhone, so renaming them all wasn't an option.


Until Apple finds a real solution to this problem, we'll have to jump from one workaround to the next. I wish there was another way to backup and sync my phone without using iTunes...

Mar 4, 2014 8:52 PM in response to sahasz

This sync issue is nuts! I just upgraded my iTunes to the most recent version and still no resolve with the sync issues I was having either. From what I can tell, if I buy music from the iTunes store, those songs seem to sync. If I import a CD or copy a song from say Youtube and bring it into my iTunes library, those songs will NOT sync. Prior to updating iTunes or iOS 7 on my phone, I could do what I cannot do for years now. I can clearly see the songs listed in my iTunes library, hook my phone up to the computer via the USB cable and go through the entire sync process and look at my phone when its completed and no changes have been made with songs I manually added to my library.


I wish there was a way you could manually add songs to your phone instead of having to do a sync.


Also to those that say iTunes is telling you, you don't have enough space on your phone. One common thing to keep in mind to free up space is to delete your text messages! I recently deleted text messages for one of my contacts and believe it or not, it freed up about 4.5gb of space on my phone!


I have an old iPod Touch without a camera and its using OSX 5.1.1. I tried to update to the most recent OSX but it keeps saying its up to date. Well anyway, I am going to try and use that and see if that will sync and have my imported music show up on that device.

Mar 6, 2014 4:12 PM in response to ajal1

I have tried almost everyhting in this post! It was bothering me for many days now.
Most of my music was from BandCamp, Cd's and iTunes. Noting would show but some of the Bandcamp and all of my Purchased from iTunes. I had so much difficulty with this! :-(
Unti today. I found that if you click on your iPhone and it takes you to the summary page. From there you go to the tab that says "Music" you click on the Sync Music Button. It will wanr you that all your music is going to be deleted from the device. As soon as that takes affect and it shows that all your music is still on your device, you turn the device off for 20 secs or so and then you turn it back on. You look in your device to see if your music is still there. It is ok to see that your purchased music is there as long as nothing else is. Your phone should still be plugged in. You click on your summary page and you scroll down to Manually Manage Music & Videos. You click over on your library -- If you have a mac you do Command + A, if you have a Windows you do Ctrl + A -- and you select your music and drag it over to your device. All of your music should be on your device. Sounds like quite a bit of work but all you fustation will leave. :-) I hope that this helps someone. 😀

Mar 6, 2014 6:05 PM in response to GasparVences

I have a iPhone 5S with passcode and finger ID set and an iPad Air on which I hadn't originally turned on the passcode option. All my music went to the iPad without issue but a lot of newer stuff on the iPhone was greyed out with a red circle with a small square at the side. (A red version of the icon you see when downloading apps). I clicked and unclicked on the Manage Music manually and then synch'd. This took most of my music into the black hole. I then turned off the passcode, made sure the Sync Music Automatically option was selected then synched again. Bingo! All my music was returned and operational. BTW I use a PC with Windows 8.1

Mar 7, 2014 8:59 AM in response to ajal1

FINALLY FINALLY FINALLY!!! I got my music onto my iPhone!


I tried a bunch of the same things everyone has been posting excluding wiping my phone clean and restoring my library on my phone.


I have some software called Phone View which allows me to save text messages in PDF form or other stuff from my phone and save it on my computer. It will also allow you to copy stuff to the phone as well. I tried to send music that would not sync the normal way and it clearly copied it to my phone or so I thought. I checked my phone and the songs were no where to be found! I clearly saw the blue bar saying Copying to iPhone go all the way over to the right until it finished copying.


Then I went back to iTunes and highlighted the songs I wanted on my phone and clicked and dragged them over to the right side of the iTunes window. You will see a sidebar screen come up with the name of your iPhone listed. I manually dragged the songs and dropped them on the name of my iPhone. I have it set up to sync over WiFi. The sync icon started spinning around both on the computer screen and on my phone.


During this sync process I was working on something else and had to reboot my computer right in the middle of the syncing. I just killed it. Rebooted my computer. I then opened my Music on phone and checked my playlists and what do you know the songs were there. I was able to sync them manually over WiFi.


I just hope I remembered what i did. I am going to try it a few more times to make sure I know what I am doing because I was trying just about everything to get it to work and Apple doesn't sound like they are really trying to resolve the issue!

Mar 8, 2014 2:58 AM in response to DVX100Shooter

Well I'm back in the "dog house" smh! Yes I got my songs onto my phone that wasn't syncing on its own but now I have a new problem! There are missing songs from playlists on my phone and on my computer! All missing songs were purchased in the iTunes music store too.


Everytime I do a sync, iTunes says it's backing up my phone. Where can I find those backups on my computer? I located the folder with previous iTunes libraries but it's not showing anything from 2014. I'm thinking I need to resort back to an old backup and load that up to get all my songs back in my playlists like I had them. A lot of my missing songs are greyed out with a dotted line circle next to them. Also for only one of my playlists, it automatically created a duplicate playlist but put a number 1 after it. I have no idea what the heck is going on and I don't think Apple does either.

Mar 14, 2014 8:13 PM in response to ajal1

I figured it out guys!


Go to you IDevice, then to the music library. Ok? Next, look at the bottome of your screen. There you'll see Playlists, Artists, Albums, Songs, MORE. Click on the "more". Then you will want to select "shared" it is a little house with a music symbol in it. After that, select "(your name) Library". BOOM! Your songs are in your library. Now... if you share an itunes and got some songs into your library that you don't want there. Just select the name of your device. For example, the name of my device is "Garret's 5th gen". I just reselected that after selecting Garret's Library. Now the music that was on there that i didn't want when i selected Garret's Library is now off. BUT the music that was glitching is NOW / STILL on my device. Hope this helped eveyone out.

Why won't my songs transfer from itunes to my iphone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.