I need help with this, I called Apple care but the literature she emailed me didn't help my problem.
iPod touch (4th generation), iOS 6.1.3
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete the songs and resync or redownload
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
- Restore to factory settings/new iOS device.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete the songs and resync or redownload
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
- Restore to factory settings/new iOS device.
Thank you so much, I reset using your first tip. Will I have to delete/unsync from my iPod or from the computer?
You stop my suggestions when your iPod works. Yo just do the steps one at a time utillthe iPod works.
I tried to download some music from my sister's iTunes, the album downloaded but some of the songs are grey so I can't play them. Help me!!!!
