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Need advice on hard drive/optical drive testing software

I've been tasked to sell some of our inventory of old Macs. This include some PowerPC based PowerBooks, a few G5 dual core Power Macs, but mostly they're going to be MacBook Pro's, iMacs, and Mac Mini's. I'm paying most attention to the Intel stuff because most of the PPC stuff is just getting a little too old. NOTE: I am not on here to announce a sale. Please do not ask me where, when, and if the units will be sold. I don't want this thread turning into a spam-fest!


Most of the Intel units have CoreDuo processessors, some of the mini's I believe actually have Core Solo. These are all being upgraded to new systems, as you might guess. All units have their original software because when these are given to an employee to use we take the software and lock it in a file cabinet, which prevents them from losing it or doing something else with it. We have fairly tight control over our machines. I do not believe any of these units are capable of running Lion or later OSes due to their processors. Most systems are running Leopard or Snow Leopard.


In any case, we can do basic hardware tests on the units using AHT, but AHT seems to have little or no testing capability for doing surface scans on hard drives or optical drives. These are, ironically, the most likely things that will break. We want it verified these are in working order because we will be offering a limited warranty on them.


What's available for testing hard drives and optical drives?


As an FYI, having Apple do this testing is out of the question due to cost.

Posted on Sep 28, 2013 6:29 PM

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169 replies

Nov 15, 2013 11:09 AM in response to ZV137

There's really no way for me to be able to correlate all that stuff. Some of these units were purchased before I even started working at the company. I have no idea how much use they saw or if they were abused/mishandled. Also, the ratio of laptops to desktop/floor units is probably at least 5:1. There's no real way to compare Apples with apples, and like Grant added, you expect the 2.5" drives to get more abuse.


Sorry. Maybe there some study on the web you can find to get your answer.

Dec 7, 2013 12:06 PM in response to MrJavaDeveloper

MrJavaDeveloper wrote:


Any chance you could correlate the failures to a specific drive model and/or manufacturer? Probably a long shot to expect you to remember that but just curious if you noticed anything like that.


🙂

No. I wasn't a formal study, but nothing stood out. Also keep in mind that the majority of units had nothing wrong with them.

Jan 3, 2014 11:52 AM in response to MrJavaDeveloper

I just got back from a trip to Florida. I took a 2009 Macbook with me because I wanted to be able to watch DVDs while in the motel room.


The system I brought has had it's optical drive used a whopping 5 or 10 times in its entire life. I put in a DVD to watch and what do I get? One error after another! These are commercial DVDs, not home made "hacks" and they work fine in DVD players at home. Never a single problem.


Optical drives on these systems just aren't worth anything. I wonder if the same quality problems exist for full size optical media units.

Jan 4, 2014 11:59 AM in response to ZV137

I would get myself a big, fat, external HD and transfer all the shows to them. Even when clean and working properly optical drives, at least the R/W types, seem to be finicky and very short lived. Oddly, the ROM models seem to last forever...they really are reliiable in my experience, but few later model Macs have them.


An HD would be faster and have more storaged. I've seen some that are pushing terrabyte limits for < $60. You could probably put yourself together an HGST 1TB or 2B unit with a self purchased enclosure for something in the $55 - $95 range, depending mostly on drive and storage. A drive like that that was only used once in a while to view video could last a looooong time. How much is that optical media costing you?


All you would need then is some application to legally extract the DVD content and put it the HD. I assume such a program exists.....somewhere.

Feb 6, 2014 10:18 AM in response to HuntsMan75

I seem to remember Fujitsu and Toshiba mostly. A few of the really, really old units had IBM Travelstars in them, but I was under the impression IBM was actually re-branding someone else's drive. I could be wrong. There may have been one Seagate. I don't remember seeing any Western Digital's at all.


There's really no way for me to know what was and wasn't installed by Apple and what may have been an upgrade ro replacement. Maybe someone that knows more about what Apple actually uses could chime in.

Feb 8, 2014 12:22 PM in response to OGELTHORPE

OGELTHORPE:


Sorry for getting back so late. No, I didn't clean the lens. FYI I've had this similar sort of problem on my Mac's with optical drives for years. On many of them I tried cleaning, blowing with a shot of compressed air, and even went so far as to dissassemble one and clean the lens (that acutally worked....for about 3 weeks). IMHO the only optical drives that seem reliable are the ROM types and some of the CD R/W drives. I have yet to have an optical drive with a DVD R/W designation be reliable.

Feb 10, 2014 11:39 AM in response to Grant Bennet-Alder

I think that answer is probably not completely correct. An iMac model from late 2009 through 2010 had these problems. I don't think it's a problem on the newer units. Attemping to proprietarize a fairly standard replacement part from a third party manufacturer that may or may not drop the product on a whim is a really, really bad idea. I would hope Apple learned their lesson through customer complaints on a repair routine that's not abnormal.


....I would hope, anyway!

Feb 10, 2014 12:29 PM in response to ZV137

Apple was not and is not attempting to proprietize Hard Drive selection. Your conspiracy theory is without merit.


The drives are installed in a cooling-constrained space, and internal temperature reporting (not a specific brand) is what is required. If you know what drives to select and how to connect the temperature sensor properly, you are free to use any Brand. If you do not pay attention to these details, your fans will run on high to avoid damage from heat.

Feb 11, 2014 11:39 AM in response to Grant Bennet-Alder

There is no conspiracy theory here. Apple may have unwittingly proprietized the drives they select by virtue of the design. The folloiwng link tells me only certain WD drives will work in these systems:


http://blog.macsales.com/19617-diagnosing-2009-2010-imac-fan-speed-issues-after- upgrading-the-main-hard-drive


To the best of my knowledge, that's a "WD thing" and not done with other hard drives.


So what happens when WD stops making or distributing that drive? You can use some fan control progrrams on those units, but this shouldn't have to happen. I also see no evidence that this type of "design" extends beyond 2010.

Need advice on hard drive/optical drive testing software

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