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Need advice on hard drive/optical drive testing software

I've been tasked to sell some of our inventory of old Macs. This include some PowerPC based PowerBooks, a few G5 dual core Power Macs, but mostly they're going to be MacBook Pro's, iMacs, and Mac Mini's. I'm paying most attention to the Intel stuff because most of the PPC stuff is just getting a little too old. NOTE: I am not on here to announce a sale. Please do not ask me where, when, and if the units will be sold. I don't want this thread turning into a spam-fest!


Most of the Intel units have CoreDuo processessors, some of the mini's I believe actually have Core Solo. These are all being upgraded to new systems, as you might guess. All units have their original software because when these are given to an employee to use we take the software and lock it in a file cabinet, which prevents them from losing it or doing something else with it. We have fairly tight control over our machines. I do not believe any of these units are capable of running Lion or later OSes due to their processors. Most systems are running Leopard or Snow Leopard.


In any case, we can do basic hardware tests on the units using AHT, but AHT seems to have little or no testing capability for doing surface scans on hard drives or optical drives. These are, ironically, the most likely things that will break. We want it verified these are in working order because we will be offering a limited warranty on them.


What's available for testing hard drives and optical drives?


As an FYI, having Apple do this testing is out of the question due to cost.

Posted on Sep 28, 2013 6:29 PM

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169 replies

Mar 14, 2015 11:41 AM in response to ThomasB2010

Comparing SMART to a thermometer is a good analogy. One of the problems it has is that once it marks a drive as failing the settings are there to stay. For example, if a head crash occurred and it wasn't severe enough to wipe out all the spare sectors, the drive can be zeroed out and put back into use. It might work fine for the rest of a normal life, or it may continue to get worse and eventually die.


I have a Seagate drive in an old system that crashed probably about five years ago. All the SMART reports have reported that it's about to die, but none of the settings have changed in years. I don't use it for anything critical, and with drives being as cheap as they are now it's probably safer to replace the drive. The system is an old "junker" I use in the lab and it just keeps running. It has an incredible number of power on hours and I"m amazed it hasn't died from something else. When the system or drive die, I'll just scrap the whole thing. It's an old iBook and I use it to send e-mail out of the lab, and do graphs etc. In this case I'm glad I didn't replace it because it would have been a waste of money, and not scrapping the system saved us money.

Mar 18, 2015 11:53 AM in response to ThomasB2010

The fact that Apple doesn't make any effort to support it on external drives, the fact that you can't get detailed info on it if using a Core Storage device OR you're using an older OS….there's got to be a reason. A lot of guys making third party drive enclosures don't even bother with it. I read somewhere that the controller boards are constantly being changed an in their rush to market, instead of changing the SMART monitoring software in the controller they just have it return default, initial settings. I don't know if that's really true, but it would surely explain why so many people have drives go bad with SMART reporting nothing.


ZV137 is right. Treat it like an indicator and nothing more.

Mar 21, 2015 6:43 PM in response to R.K.Orion

You can get a kernel extension for SMART for external drives, provided the housings themselves support it. I think it's called SAT-SMART Driver, or something like that (google it!). The only problem is it's freeware, I don't now how often it's updated, and I think any time the OS does an update you might need to re-install it or get a new one.


Just thought I'd throw that out there for anyone interested.

Mar 22, 2015 12:47 PM in response to ThomasB2010

ThomasB2010 wrote:


I've noticed there isn't a whole lot of mention about SMART in this thread. Is it really that unreliable?

It's not very reliable. People run out and buy these tools like DriveDX and SMART Utility, which are actually pay-for front ends to smartctl (which is free) which then detects *something* so they run down the halls screaming "My drive's about to fail, my drive's about to fail!" without knowing what they're actually seeing or doing and then replace the drive. Probably not really the fault of smartctl, which is the free binary in smartmontools doing the actual work for stuff like Drive DX or SMART Utility, but rather the users themselves not understanding what they're being told.

Apr 2, 2015 11:09 AM in response to ZV137

ZV137 wrote:


I reference the following link for more info on SMART:

http://en.wikipedia.org/wiki/S.M.A.R.T.


In particular, the following quote is interesting:


"Conversely, little correlation was found for increased temperature and no correlation for usage level. However, the research showed that a large proportion (56%) of the failed drives failed without recording any count in the "four strong S.M.A.R.T. warnings" identified as scan errors, reallocation count, offline reallocation and probational count. Further, 36% of drives failed without recording any S.M.A.R.T. error at all, except the temperature, meaning that S.M.A.R.T. data alone was of limited usefulness in anticipating failures"


Just exactly how good is a technology that's vendor dependent and may or may not indicate if a real problem exists?


An interesting study might be how long drives continue to run after some of these "SMART" tools report that the world is about to end. I know of no such studies.

Jul 8, 2015 11:20 AM in response to R.K.Orion

I have an old Maxtor external drive that I got in 2008. At one point it was used for a boot drive on a Mac Mini. It still seems to work great. I have to wonder if I did a SMART status check on it what it would say? Throw it out immediately, the world is about to end?


Sector relocations on a hard drive aren't that uncommon or unusual, and they're downright normal on SSDs unless rampantly growing. SMART testing software just scares people, IMHO.

Jul 10, 2015 11:26 AM in response to CaptH

The only ways you could test that old Maxtor's SMART status would be to remove the drive from the housing and make a direct connect to another unit and get the readings or use the SAT Smart driver package and hope the drive supports it. To use the external SMART drivers the drive itself has to be SAT supporting enclosure. My big WD backup drive shows up with it but some others don't so it's a crap shoot.

Need advice on hard drive/optical drive testing software

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