1 Reply Latest reply: Sep 29, 2013 5:05 AM by lllaass
ChocoChipCookie Level 1 Level 1

My ipod 4g keyboard sometimes won't let me typre a letter or it'll start typing a whole bunch of letters by itself. It also freezes up and the screen will move up and down by itself. It'll click apps as if I was touching it too. I don't know what to do.I have restarted and turned it on and off many times,but nothing changes. I ahven't been able to use my ipod all day because of it.

iPod touch, iOS 6.1.3
  • lllaass Level 10 Level 10


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.             

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar