No WiFi Connection

Question

Level 1

8 points

No WiFi Connection

I have iPod touch 4, 6.1.3, and Mac OSX 10.6.8. I have the iTalk app from Griffin which allows the transcription of dictated files from iPod. Suddenly I cannot make WiFi connection via Airport. Tried reset network settings, and restore. Suggestions?

iPod touch, iOS 6.1.2, 32G

Posted on Sep 28, 2013 7:05 PM

Reply

Answer 1

Best reply

lllaass

Level 10

210,411 points

Sep 29, 2013 4:52 AM in response to Runabout

Does the iOS device connect to other networks?

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Reply