HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
steveh61
Level 1 (0 points)

Q: I need to change my iCloud account on my iPhone.

iOS 7 is trying to use an old iCloud account that I don't have the password for and can't reset.  Is there a fix for this?

iPhone 4, iOS 7.0.2

Posted on Sep 28, 2013 8:36 PM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,860 points)
A:

Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Posted on Sep 28, 2013 8:39 PM

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steveh61

Q: I need to change my iCloud account on my iPhone.

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  • by randers4,Solvedanswer

    randers4 randers4 Sep 28, 2013 8:39 PM in response to steveh61
    Level 9 (62,860 points)
    Sep 28, 2013 8:39 PM in response to steveh61

    Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • by steveh61,

    steveh61 steveh61 Sep 28, 2013 8:57 PM in response to randers4
    Level 1 (0 points)
    Sep 28, 2013 8:57 PM in response to randers4

    this worked, thanks!

  • by randers4,

    randers4 randers4 Sep 28, 2013 8:58 PM in response to steveh61
    Level 9 (62,860 points)
    Sep 28, 2013 8:58 PM in response to steveh61

    You're welcome.