dchoffa

Q: since updating my ipad it will no longer connect to the internet

since i've updated my software on my ipad it will no longer connect to the internet. my husbands iphone will not connect either. my laptop connects immediately and my internet signal is full strength. is there something we are missing?

iPad 2, iOS 7.0.2

Posted on Sep 29, 2013 5:51 AM

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Q: since updating my ipad it will no longer connect to the internet

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  • by sterling r,

    sterling r sterling r Oct 1, 2013 3:00 PM in response to dchoffa
    Community Specialists
    Oct 1, 2013 3:00 PM in response to dchoffa

    Hello dchoffa,

     

    Thank you for using Apple Support Communities!

    I would start with this troubleshooting from the article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    If the above troubleshooting does not resolve the issue, I would next try the troubleshooting in one of the other sections down toward the bottom that fits your scenario.

     

    Regards,

    Sterling