Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When starting iPad get one icon of iTunes and shows USB cable but IPad doesn't launch

My son tried to upgrade our iPad to iOS7 last night and this morning when attempting to turn device on all we get is an iTune icon and picture of USB cable and nothing works. Any ideas how to fix this

iPhone 4S, iOS 7

Posted on Sep 29, 2013 7:30 AM

Reply
3 replies

Sep 29, 2013 7:35 AM in response to khav1411

You are in Recovery Mode. Follow the instructions below to recover your iPad.



1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.



2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.



If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.



3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.



4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.



5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.



Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

When starting iPad get one icon of iTunes and shows USB cable but IPad doesn't launch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.