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Cannot send photos via email from photos app - iOS7

Hello there,


Ever since I upgraded to iOS7, I cannot send photos from my camera roll via email? It steps through everything, composes the email etc, and then never is sent or shows up in email inbox or sent folder.


Do you know how to fix this? ANyone else have this problem?


Thanks in advance,

Lorne

iPhone 5, iOS 7.0.2

Posted on Sep 29, 2013 9:07 AM

Reply
Question marked as Best reply

Posted on Oct 1, 2013 2:09 PM

Hey Lorne17!


I have a couple of suggestions for you regarding this issue. First, you should try to perform a reset on your phone according to the steps in this article:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


Next, try adding an attachment into an email through the actual body of the email instead of through the Camera Roll. Information about doing this can be found here:


Insert a photo or video. Tap the insertion point. Tap the arrows to see more choices. Also see Edit text.

Write messages - iPhone User Guide

http://help.apple.com/iphone/7/#/iph3caef30a


Thanks for using the Apple Support Communities. Have a good one!


-Braden

9 replies
Question marked as Best reply

Oct 1, 2013 2:09 PM in response to Lorne17

Hey Lorne17!


I have a couple of suggestions for you regarding this issue. First, you should try to perform a reset on your phone according to the steps in this article:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


Next, try adding an attachment into an email through the actual body of the email instead of through the Camera Roll. Information about doing this can be found here:


Insert a photo or video. Tap the insertion point. Tap the arrows to see more choices. Also see Edit text.

Write messages - iPhone User Guide

http://help.apple.com/iphone/7/#/iph3caef30a


Thanks for using the Apple Support Communities. Have a good one!


-Braden

Jun 23, 2015 10:43 AM in response to Lorne17

I just helped someone fix this trouble! We removed the problem email from their device in Settings> Mail, Contacts, Calendar> tapped on problem account> Delete Account then added the email account back again (Settings> Mail, Contacts, Calendar> Add Account) then tested. Issue resolved! I hope this helps you guys out as well!

Cannot send photos via email from photos app - iOS7

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