tgarmy wrote:
Now it tell me Itunes cannot backup because an "error" occured???? If i can't back it up then what do i do?
Restart the computer and the iPhone might resolve a backup issue. Also, try resetting the iPhone by holding both the sleep/wake button and the Home button at the same time for at least 10 seconds until the Apple logo reappears. Afterward, attempt to restore again.
Before you restore, consider a few other things... One particular onging thread regarding "other" data has users finding that text messages with photos and/or videos taking up the "other" space. Deleting those text conversations helps regain space. (Before deleting, transfer any photos and videos you want to keep to your camera roll or computer.) In addition, check for any deleted phone voicemail messages and delete those to as well as voice memos.
If you decide to restore, the recommendation is to restore as new phone because the backup probably has the "other" data.
HTH