HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
MichyAl
Level 1 (0 points)

Q: I just keep getting a note that says my Ipad is not eligible for the upgrade....

I just keep getting a note that says my Ipad is not eligible for the upgrade....

iPad, iOS 4.3.3

Posted on Sep 29, 2013 12:22 PM

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MichyAl

Q: I just keep getting a note that says my Ipad is not eligible for the upgrade....

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  • by sterling r,

    sterling r sterling r Oct 1, 2013 9:19 AM in response to MichyAl
    Community Specialists
    Oct 1, 2013 9:19 AM in response to MichyAl

    Hello MichyAl,

     

    Thank you for using Apple Support Communities!

    It sounds like your iPad may not meet the requirements for iOS 7.

    Here are the hardware requirements for iOS 7:

    System Requirements

    • iPhone 4 and later
    • iPad 2 and later
    • iPad mini
    • iPod touch (5th generation)

     

    From: iOS 7

              http://support.apple.com/kb/DL1682

     

    Here is how you can identify your iPad model to see if it qualifies:

    Identifying iPad models

    http://support.apple.com/kb/HT5452

     

    Regards,

    Sterling

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Oct 4, 2013 2:11 PM in response to MichyAl
    Level 8 (46,611 points)
    Oct 4, 2013 2:11 PM in response to MichyAl

    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.

     

    iOS 5: Updating your device to iOS 5 or Later

    http://support.apple.com/kb/HT4972

     

    How to install iOS 6

    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html

     

    iOS: How to update your iPhone, iPad, or iPod touch

    http://support.apple.com/kb/HT4623

     

    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.

     

    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).

     

    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.

     

     Cheers, Tom