phone screen wont turn off
when I make a call and hold the phone up to my face the screen does not turn off and my face will hit the mute button this is a iphone5 with a lifeproof case
User profile for user:
sheila_m.
User level:
Community Specialist
Hello byoung9862,
Thank you for the details of the issue you are experiencing when on calls with your iPhone. I recommend following the steps below for this specific issue:
Screen will not lock or go black when answering calls
- Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
- While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
- Try turning iPhone off and then on again.
My issue is still not resolved. What do I do next?
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M.