1 Reply Latest reply: Oct 1, 2013 7:11 AM by matt00
Melissavencill Level 1 Level 1

I am not bake to update existing or download new apps in iTunes due to having a zero balance on the credit card on the account even though they're free! I don't know how to fix this, can anyone help?

iPhone 4, iOS 7.0.2
  • Level 5 Level 5

    Hey Melissavencill,



    Thanks for the question. It sounds like your issue stems from the insufficient funds on the credit card. Because the iTunes Store requires active payment information simply adding a separate card, or an iTunes Gift Card may resolve your issue.


    The iTunes Store will place a minimal authorization hold on your credit card each time that you update your account information (equal to around 1 USD or your local currency equivalent). The authorization hold isn't a charge. The authorization hold is placed on your credit card to make sure that the information provided matches the information on file with your financial institution. The authorization hold won't appear in your iTunes Store purchase history.


    iTunes Store: Changing your payment information






    Matt M.