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Airport Express does't work after new router installed

I installed a new combo modem/router from Comcast and now my Airport Express no longer works. When I try Airport Utility it does a scan and doesn't find any devices, even though the Airport Express is plugged in five feet from my computer. Under System Preferences, the Airport shows up as connected to the new modem/router. The Airport Express' amber light is flashing on and off. What do I do now?

I'm using Mac OS X 10.6.8

Don

Aiport Express-OTHER, Mac OS X (10.6.8)

Posted on Sep 29, 2013 1:27 PM

Reply
13 replies

Sep 29, 2013 2:51 PM in response to Tesserax

Tesserax:

Thanks for the reply. This is not the first time you've helped with with Airport Express, and I appreciate it.

However, I don't have two wireless networks operating, just the new one. Perhaps my computer is still looking for the new network. If that's the case how do I connect to the "Express' wireless network," as you suggest?

Plus, the amber light is flashing on the Airport Express. Doesn't that need to be addressed before my Mac will find the Express device?


Don

Sep 29, 2013 2:59 PM in response to DonMarsh2701

However, I don't have two wireless networks operating, just the new one. Perhaps my computer is still looking for the new network. If that's the case how do I connect to the "Express' wireless network," as you suggest?

Sorry, I was assuming that your new combination modem/router was wireless.


Ok, then in this case since you have two routers with NAT enabled in series, you should be experiencing a "Double NAT" situation. Even if you're not getting an error message, you will want to resolve this by reconfiguring the Express as a bridge.


Do you have another Mac running OS X Lion or Mountain Lion?

Sep 29, 2013 3:39 PM in response to Tesserax

The new modem/router is both wireless and wired. It's plugged into the Ethernet wiring we ran through the house when we built it 10 years ago. And it acts as a wireless router. My Mac is connected to it via Wi-Fi. There are no other Mac laptops in the house. My wife and I have iPhones that connect to the Wi-Fi signal from the modem/router.

I tried plugging the Airport Express directly into one of the Ethernet ports on the modem/router, but that didn't seem to do anything. I also tried restarting the Airport Express device by holding the reset button for 10 seconds. But when I plugged it in again the amber light soon began flashing again.


Don

Sep 29, 2013 3:49 PM in response to DonMarsh2701

The new modem/router is both wireless and wired. It's plugged into the Ethernet wiring we ran through the house when we built it 10 years ago.


Ok. What is the make & model of this device. I assume that it is connected directly to either a DSL or cable connection for Internet access via that Ethernet connection ... correct?


And it acts as a wireless router.

Alright so this device IS providing a wireless network. What, then, is the networking goal for the AirPort Express? Do you want it to extend this device's wireless network or just for streaming iTunes/sharing a USB printer?

Oct 12, 2013 9:58 AM in response to DonMarsh2701

Don: I struggled with this problem after Comcast installed a powerful new wireless router combo in our house. All my AirPort Express units went non-functional, and I tried every "restore to factory settings" combo under the sun.


Ultimately, I believe Apple and Comcast devices aren't made to work together.


I solved the problem by connecting my AirPort Extreme to the Comcast Router via Ethernet, creating a new wireless network for music, and connecting my AirPort Expresses to the new network. It's an all-Apple solution. I wish I could suggest something more elegant.

Oct 5, 2014 1:30 PM in response to loebster

I had a similar problem. When Verizon installed a new router in our house, we created a new wifi network. The Express was still talking to the old wifi network and blinking Amber. I didn't see any way in the Airport Utility to reconfigure the Express to see the new network until I connected the Express to the new router via an Ethernet cable. Once I did that, I found the page to connect to the new network and to add the network password.


Then I moved the Express back to the living room and plugged in the connection to the stereo amplifier. Voila. I was back in business, streaming music from my iPhone and iPad.

Airport Express does't work after new router installed

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