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Oct 1, 2013 12:10 PM in response to mlyon11by judysings,Hi mlyon11,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone: Troubleshooting voicemail
http://support.apple.com/kb/TS4430
Cheers,
- Judy
