stabyc
Level 1
(0 points)
Q: Cannot use iCloud on my iPhone
I am trying to use iCloud on my iPhone but somehow it has an old email address as my Apple id and it will not let me change it. I have no idea how it got that old email address, except it was my Apple id many years ago. I have tried to delete iCloud from my phone but it tells me that I must enter a password for that old Apple id to delete Find My iPhone, which I apparently don't remember, so I cannot delete the app. I tried to recover the password for that email address thru forgot password but it says I put in the incorrect birthdate, and of course I can't have it email it to me since I no longer have that email address. Everything else on my iPhone uses my current Apple id. I have already signed out and back into everything using my current id. Any other suggestions? Thanks!!
iPhone 4, iOS 7.0.2
Winston Churchill
Level 10
(104,521 points)
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
