My iMac G5 has flashing question mark folder, no hard drive, no DVD-drive, no target drive - help?

A friend has 'kindly' decided to upgrade my father in law's iMac G5 and apparently found that it ceased to work following an aborted process. I have no idea what he's done but there was a Leopard DVD in the optical drive. The iMac boots to the smiley face folder but scrolls through 2 black screens and one grey screen first. A question mark appears at first then it changes to the smiley face folder with the question mark appearing occasionally.


I cannot get the iMac to see either a hard drive or the DVD drive. No start up disc at all. I have tried starting up in target mode and the target mode sign doesn't appear on the screen nor does the hard drive show on the other mac.


Starting up holding down either 'C', 'X' or 'R' doesn't produce any results. Starting up with 'alt' pressed down produces a screen with a padlock image followed by a white slot to write a password in and a greyish button with an arrow. None of the passwords associated with the machine have got us past this screen.


I can also get a command line on screen by holding down the startup button, hearing a loud beeeeep (firmware update signal?) keep holding down and a white screen with very small text invites me either to write 'mac-boot' or 'shut-down'. Both commands require a password to be effective and so do not work.


Following startup troubleshooting advice has allowed me to identify that there is both a start up button inside and an SMU reset button. Three of the four led's come on fine and there are no problems with the starter button on the back panel.


I'm loath to change the hard drive at this point as I'm not sure if the HD is duff or something is wrong with the hardware and that another HD would be damaged.

Stumped.

Posted on Sep 29, 2013 2:39 PM

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10 replies

Sep 30, 2013 10:19 AM in response to Pete Marchant

Starting up with 'alt' pressed down produces a screen with a padlock image followed by a white slot to write a password in and a greyish button with an arrow


You have a firmware password. You need to solve this problem first. Don't know what was down to mess up machine.


Maybe your are getting the firmware password? Do you see this image?

User uploaded file


http://support.apple.com/kb/HT1352

http://reviews.cnet.com/8301-13727_7-57521667-263/use-the-calculator-to-reveal-a -macs-firmware-password/


Remove one memory stick. Then do as BD suggests.

BDAqua reminds me:
Then, the PRAM must be reset 3 times. (Command + Option + p + r).
http://www.securemac.com/openfirmwarepasswordprotection.php

Oct 5, 2013 7:25 AM in response to rccharles

Many thanks! You've definitely put me on the right track. I had inadvertently stumbled on the firmware scripting screen anyway bus stumped by the password.


I've reviewed all the possibilities in your links and removing DIMMS followed by resetting the PRAM seems to be the only option for me as I have no access to the OS at all. Having removed one of the DIMMS dropping the iMac from 1.256Gb to 1Gb (no matching pairs there then!!) I tried to reset the PRAM. Unfortunately, as before, after the initial chime the screen scrolled through its previous iteration of black and hey screens and settled on the flashing question mark/folder, stubbornly refusing to chime again no matter how long I held down. The PRAM reset keys.


So, halfway there, just need to crack this PRAM issue. I'm going to try removing/replacing different configurations of the RAM that I've got and see if that makes a difference. In the meantime, if anyone's got any suggestions about resetting the PRAM I'd be very grateful.


So near and yet so far!


Cheers

Pete

Oct 6, 2013 9:08 AM in response to Pete Marchant

I'll copy what BD wrote:


Is it a USB KB or flakey Wifi?


< be sure to use a usb keyboard >


Your suggestion of removing the PRAM Battery and all power & peripherals was great.

< I didn't think of disconnecting the peripherals. Do it. >


I think also, removing all RAM, Iif possible), then trying to start it a few times, might do it to.


Firmware password protection in Mac OS X ...


http://support.apple.com/kb/HT1352


It would block usage of all the startup keys, like C, N, T, D, CMD+s, CMD+Option+p+r, CMD +v, Option boot will show a lock, and Shift, as well as booting from anything but the Hard Drive.


Force Removing Password Protection


1) Add or remove DIMMs to change the total amount of RAM in the computer.


2) Then, the PRAM must be reset 3 times. (Command + Option + P + R).


http://www.securemac.com/openfirmwarepasswordprotection.php


Thanks BD.


Robert

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My iMac G5 has flashing question mark folder, no hard drive, no DVD-drive, no target drive - help?

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