iTunes Cloud Storage Confusion - I HATE THIS!!

I too am having this issue. My phone is currently showing 21 songs & 6 videos on my phone that are no where to be found in the phone itself using itunes. yet when i click on them they start playing. I can not swipe to delete. It just wont delete. I do not have or have ever setup a itunes match account. Ive tried everything I know to delete these songs but it wont.

Has there been any success in figuring this out?

I also have the same problem and it is driving me insane! No way of getting rid of this music that I never put on my phone. Did anyone find a solution?

I have the same problem. I'm trying to delete an entire album, have been since I got this iPhone 5s. I had the songs deleted from my old 4 but they came back and can not be deleted now. Drives me crazy.

HI Brian,

iCloud with ONE person using the account can become confusing. With three people attempting to manage backups and storage is borderline insane. I respectfully would suggest you contact 1800MYAPPLE and ask to speak to someone to assist you with setting up icloud accounts for all participants. Even when having different apple id accounts you can still use one itunes account to better manage purchases.

Good luck friend.

I had the same problem and it took me a while to delete the songs I didn't want but it worked. Firs, make sure that Show All Music is on under settings. Then, go to Music and download the songs from ICloud that you DO NOT want in you Iphone. After the song is fully downloaded, swipe to the left and delete it. Go back to Settings, turn off Show All Music, go back to Music and the song should not be there no more. In summary, you have to download the music first from ICloud to be able to delete it from you Iphone. It sounds weird but it works.

Was this phone previously used by some else, with a different iTunes Store account?

This was driving me nuts also. But I had to assume the Apple guys (bless their little geek hearts) had thought of this, and had assumed that they made it so obvious that they didn't have to tell us where it is. All of the hints above tell how to stop showing iCloud music in iTunes. What we want to do is stop showing it on the iPhone. So... go to Settings > Music > Show All Music and TURN IT OFF. ("All music that has been downloaded or that is stored in iCloud will be shown.") They gave us the option. They just picked the wrong default setting. Even Apple isn't perfect. (Although **** near...)

Just in case this hasn't been resolved for everyone. I plugged into iTunes on the computer then went to iTunes Store. I clicked PURCHASED and found the music I wanted gone. I clicked the X in the corner of the artists icon & a message asked if I wanted to hide it, I did. Then it disappeared from that screen and my phone. Problem solved.

I am having a variation on the same problem. I syncronize with a PC. Until now, it hasn't been a problem. All of a sudden, the music that should be sync'd adn appearing on my iPad is now appearing with the iCloud icon and is stored on the cloud.

It's all my music. It's what I wanted on the iPad. But it's storing on the cloud.

I don't want to have to download or play from the cloud. How do I get it so the music is on my iPad when I sync?

1- Make sure that iTunes Match is OFF everywhere.

2- Make sure "Show All Music" is OFF in iPad settings.

3- Re-verify your iTunes sync settings for iPad.

Thanks Mark! My problem solved.

I'm have the same/similar problem. I purchased a song on iTunes. The song is downloaded on my iPhone. I add the song to a play list. I later delete the song. It shows up as an available song, to download from the cloud. Some time later, I decide to add it back to my play list, but it won't download. I have somewhere between 25-50 songs, doing the same thing (show as available to download, but will not download).

I've looked all over for a solution, but none of them seem to resolve this problem. The worst part is, the songs in question will play, as long as there is a data connection. However they will not play, when the data connection is unavailable (obviously, b/c they are still stuck/trapped in iCloud and not on my local device).

Proof?

I love that question...

Here's a screen capture, using AirPlay and the Reflector App (http://www.airsquirrels.com/reflector/): http://youtu.be/ZgjknQuy53g

You're confusing streaming songs stored by iTunes Match in iCloud, which requires a data connection each time they are played, with re-downloading the songs to your phone for playing without using a data connection.

To download the songs, you need to do this from the iTunes Store.

The songs stored in iCloud (with the cloud icon), can't be downloaded - only streamed.

modular747 wrote:

The songs stored in iCloud (with the cloud icon), can't be downloaded - only streamed.

That's not correct, at least for those who don't subscribe to iTunes Match. I turn off the "Show All Music" option, but if it is on and I tap a cloud icon for a song that is not on my device, it is downloaded.

rockmyplimsoul wrote:

modular747 wrote:

The songs stored in iCloud (with the cloud icon), can't be downloaded - only streamed.

That's not correct, at least for those who don't subscribe to iTunes Match. I turn off the "Show All Music" option, but if it is on and I tap a cloud icon for a song that is not on my device, it is downloaded.

It is also not correct for those of us who do subscribe to iTunes Match.