BigBusbyNige
Level 1 (0 points)

Q: Why do I need crossover leads for my new AirPort extreme?

I have just bought a Brand New Airport Extreme (new tower style) and I can not get anything to connect unless I use crossover cables.

It Took me hours to work it out. Both Wan and Lan interface ports.

 

Do I have a faulty unit? or is this simply the case in Australia?

 

Nige

Posted on Sep 29, 2013 10:49 PM

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BigBusbyNige

Q: Why do I need crossover leads for my new AirPort extreme?

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  • by Shawn Grinter 2,

    Shawn Grinter 2 Shawn Grinter 2 Sep 30, 2013 1:42 AM in response to BigBusbyNige
    Level 3 (964 points)
    Sep 30, 2013 1:42 AM in response to BigBusbyNige

    Nige,

     

    Welcome...

     

    Well that a new one on me... I have an older AE  and I just use normal cables...

     

     

    Wonder if anyone else has found this?

     

    Regards,

    Shawn

  • by BigBusbyNige,

    BigBusbyNige BigBusbyNige Sep 30, 2013 4:05 PM in response to Shawn Grinter 2
    Level 1 (0 points)
    Sep 30, 2013 4:05 PM in response to Shawn Grinter 2

    Yes Shawn a very strange one.

    I have just recently moved from the UK to Australia, my existing APE is following in the shipment, so I bought a new one.

    Took me ages to get it working, kept saying that there was nothing plugged into the WAN port. BUT I could unplug the WAN cable and plug it into another router and it lit up like a Christmas Tree.

    I tried a crossover cable out of couriosity and it worked.

    I had the same issues with the lan, all cables worked with the old router but not with the new. I chopped off the RJ45s and put new ones on swapping orange for green and everything came up.

    I called a disbelieving chap on the AppleCare help desk who was taken aback.

    I was, under my lateral thinking confused, thinking that it was something to do with AU standards.........

     

    They have agreed that it is falty and arranging a replacement.

     

    Nige

  • by LaPastenague,

    LaPastenague LaPastenague Sep 30, 2013 4:16 PM in response to BigBusbyNige
    Level 9 (52,984 points)
    Wireless
    Sep 30, 2013 4:16 PM in response to BigBusbyNige

    Actually I doubt it is faulty.. but you might have accidently discovered a solution to a problem that has been bugging us for a while.

     

    The TC and AE new models seem to have a lot of issues with some modems.. cable in particular.. and the WAN port does not seem to make connection.

     

    Unfortunately our previous solution was to set WAN port speed.. which was built into the 5.6 utility.. you could set it to specific speed and half or full duplex. Apple have now removed that functionality.

     

    What modem exactly do you have?? That will be very useful to know..

     

    And I do not think that just because you are now on the bottom of the world.. Welcome to AUS btw!! that everything here works backwards.. mostly it works the same way it does in the Northern Hemisphere.. !!

     

    Only now instead of BT ruling the roost you have our version of it.. Telstra.. often known by its destination.. Hellstra.

  • by BigBusbyNige,

    BigBusbyNige BigBusbyNige Sep 30, 2013 4:28 PM in response to LaPastenague
    Level 1 (0 points)
    Sep 30, 2013 4:28 PM in response to LaPastenague

    My existing set up is an NBN Fibre router (multi-port voice/data (standard install)) connected to a TP-Link router.

    I have replaced the TP Link router with my APExtreme.

    That's what I couldn't understand, why it would work with one but not the other.

    Simple process of elimination, try a crossover and... VOILA

     

    Nige

  • by LaPastenague,

    LaPastenague LaPastenague Sep 30, 2013 11:02 PM in response to BigBusbyNige
    Level 9 (52,984 points)
    Wireless
    Sep 30, 2013 11:02 PM in response to BigBusbyNige

    People are experiencing the issue with fibre similar to cable modems.. anyway if Apple replaces it tell us what the result is.. my feeling is the issue will continue.. it is a bug in the unit.

  • by BigBusbyNige,

    BigBusbyNige BigBusbyNige Oct 6, 2013 5:53 PM in response to BigBusbyNige
    Level 1 (0 points)
    Oct 6, 2013 5:53 PM in response to BigBusbyNige

    I have received a replacement and it is fine!

  • by LaPastenague,

    LaPastenague LaPastenague Oct 6, 2013 7:47 PM in response to BigBusbyNige
    Level 9 (52,984 points)
    Wireless
    Oct 6, 2013 7:47 PM in response to BigBusbyNige

    Ok, so no need for the crossover with the new one..

     

    That means there are heaps and heaps of faulty Gen6 AEBS and Gen5 TC because the issue is pretty common.

  • by Ivan H,

    Ivan H Ivan H Nov 1, 2013 12:34 AM in response to BigBusbyNige
    Level 1 (16 points)
    Mac OS X
    Nov 1, 2013 12:34 AM in response to BigBusbyNige

    Hi BigBusbyNige,

     

    How do you prove to Apple that it's the ATC's problem?  And how do you move the ATC's data to the new ATC?

  • by BigBusbyNige,

    BigBusbyNige BigBusbyNige Nov 1, 2013 1:49 AM in response to Ivan H
    Level 1 (0 points)
    Nov 1, 2013 1:49 AM in response to Ivan H

    What's an ATC?

  • by Ivan H,

    Ivan H Ivan H Nov 1, 2013 2:43 AM in response to BigBusbyNige
    Level 1 (16 points)
    Mac OS X
    Nov 1, 2013 2:43 AM in response to BigBusbyNige

    ATC = Airport Time Capsule

  • by BigBusbyNige,

    BigBusbyNige BigBusbyNige Nov 1, 2013 3:14 AM in response to Ivan H
    Level 1 (0 points)
    Nov 1, 2013 3:14 AM in response to Ivan H

    Well. Make up a new patch lead or buy a crossover one.

    If you can't do that then cut into your existing one and connect the following back up:

    Orange/white to Green/white

    White/orange to white/green

    And vice verca

    No need to connect the blue or brown pairs.

    Effectively you swap the following connectors.

    1-3

    2-6

    3-1

    6-2

    If it works tell apple what you have done and refer them to this thread.