yomopan
Level 1 (0 points)

Q: iTunes

I pre-ordered Prism for Katy Perry, she released a new song, when I search it, said in the album "purchased" but in my purchased list the song don't appear.

MacBook Pro with Retina display, OS X Server, version 10.9

Posted on Sep 30, 2013 4:02 AM

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yomopan

Q: iTunes

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  • by matt00,

    matt00 Oct 2, 2013 1:54 PM in response to yomopan
    Level 5 (4,015 points)
    Oct 2, 2013 1:54 PM in response to yomopan

    Hey yomopan,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.