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HT5569: iOS: Connecting to Wi-Fi

Learn about iOS: Connecting to Wi-Fi

HT5569 my ipad won't scan for a network

195 Views 1 Reply Latest reply: Oct 2, 2013 1:52 PM by matt00 RSS
KPM 1 Calculating status...
Currently Being Moderated
Sep 30, 2013 4:07 AM

Hello

can anybody can help. My ipad just dropped out of wifi while using. there was no physical damage but now i cant find any wifi networks and i have tried at least 5 known ones. When i click Wi-Fi it just constantly scans and finds nothing. Any ideas

iPad, iOS 5.1.1
  • matt00 Community Specialists Community Specialists (3,230 points)
    Currently Being Moderated
    Oct 2, 2013 1:52 PM (in response to KPM 1)

    Hey KPM 1,

     

     

    Thanks for the question. I understand you are experiencing issues related to Wi-Fi connectivity. The following article may help to resolve the symptoms you described:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Unable to locate a Wi-Fi network

     

    1. Verify that the network is available by tapping Settings > Wi-Fi and choosing from the available networks. Note: It may take a few seconds for the Wi-Fi network name to appear.

     

    2. Move closer to your wireless router (access point) and attempt to locate the Wi-Fi network.

     

    3. If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.

     

    4. Supported Wi-Fi configurations vary by iOS device model. Find out which standards your device supports3.

     

    5. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:

              - previously connected Wi-Fi networks and passwords

              - recently used Bluetooth accessories

              - VPN and APN settings

     

    Thanks,

     

    Matt M.

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