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Carfranz
Level 1 (0 points)

Q: My Apple Tv is not working well!!

I m using a home wifi connection with 15Mb. The router is from Telecom Argentina.

I m having trouble with the videso from my Mac and from Itunes (Itunes festival for example). The signal is being inerrumpted all the time.

I can´t see this videos like this!!!

Please what´s the solution.

thanks

AppleTV 2, OS X Mountain Lion (10.8.5)

Posted on Sep 30, 2013 8:13 AM

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Carfranz

Q: My Apple Tv is not working well!!

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  • Helpful answers

  • by Rudegar,

    Rudegar Rudegar Sep 30, 2013 8:28 AM in response to Carfranz
    Level 7 (28,980 points)
    Apple TV
    Sep 30, 2013 8:28 AM in response to Carfranz

    15Mb/sec is horrible slow for internal lan wifi speed

  • by Carfranz,

    Carfranz Carfranz Sep 30, 2013 11:26 AM in response to Rudegar
    Level 1 (0 points)
    Sep 30, 2013 11:26 AM in response to Rudegar

    after reading your comments and answers, I think that so much things are horrible to you!!

    The 15Mb is the ADSL service speed that is receive by the modem wifi (router). In Argentina is a very good speed of connection. I don´t know how fast is your service, even that it´s doesn´t matter to me.

    If you don´t know haw to solve the problem, please don´t miss my time.....

    Thanks!!

     

    PD

    Read all the millions of discussions about this Apple Tv´s problem. It´s not only mine. Is a real problem that Apple don´t fix yet.

  • by jfaul013,

    jfaul013 jfaul013 Sep 30, 2013 12:08 PM in response to Carfranz
    Level 2 (250 points)
    Sep 30, 2013 12:08 PM in response to Carfranz

    I'm in the US and ours is 50 Mbps and I ran into this issue last night for the first time ever.  When it's having a problem shut it down and you can perform a reset on it which can be found here:

     

    http://support.apple.com/kb/ht3180

     

    Mainly what I would do is if the entire show/movie is freezing up on you start loading it and pause it to give it a good buffering period, cook dinner or get snacks ready, and then come back and play it.  Beyond that you just have to wait for Apple servers to not be overwhelmed and lagging which is what I'm guessing is actually causing the problems with the new addition of "iTunes Radio" on the servers (assuming the iTunes Radio working on the same servers as iTunes itself which I'm betting it is since all the music streams out of the entire iTunes stock)