1 Reply Latest reply: Sep 30, 2013 8:45 AM by varjak paw
kfglm01 Level 1 Level 1

My 9 year olf has an IPAD and made some very HIGH purchases by mistake.  I really need a credit on these purchases.  HELP

 

thx

 

Geoff Miller


iPad, Windows Vista
  • varjak paw Level 10 Level 10

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your child's iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).

     

    Good luck.