Q: iCloud eMail...
Why do I keep getting an email saying "When your complimentary iCloud storage upgrade expires tomorrow, your iCloud storage will be automatically adjusted to the free 5 GB plan" when my current plan is showing that I'm subscribed to a 20GB plan?
OS X Mountain Lion (10.8.5), iCloud
Posted on Sep 30, 2013 10:22 AM
As an ex-MobileMe subsriber you received complimentary extra storage when you migrated, due to expire on September 30 2013.
If at any time since you migrated you purchased extra storage it will have cancelled the free storage and will auto renew so you need do nothing. However if you have not done so you will still be shown as having the 20GB plan.
If you have any doubts about the situation you can check it:
- Choose Apple () menu > System Preferences, then click the iCloud icon.
- Click the Manage button.
- Click Change Storage Plan.
- Click Downgrade Options.
- Enter your Apple ID password, then click Manage.
What date is given here? -
If it's the same as in the picture, you did not purchase additional storage and need to purchase your current plan now. Click your current plan to select it then click 'Done'. If you want to change the storage level, click the appropriate plan. If it's not shown, come out of it and go through steps 1-3 above and pick the plan you want.
It it's not the same, the you purchased extra storage at some point and need take no action - you will not lose any storage. You will have been getting emails because the automated system doesn't know you purchased extra storage.
Posted on Sep 30, 2013 10:29 AM
