Q: digital copy download

problem with digital copy. it will not play after intro.

Paramount Digital Copy Support are sending me to you.

here is a copy of my e-mail with paramount digital copy support

• Latest e-mail from paramount digital copy support

          Sorry to hear that you are having problems. This seems to be an issue with iTunes. Please direct iTunes related inquiries to Apple Support, via the            page on their website:     http://support.apple.com/kb/HT1539

           Apple Support is responsible for all iTunes-related issues.

• Third e-mail to paramount digital copy support

          i bought a dvd , cd, digital copy combo of  "star trek into darkness"

          the download went find.

          when I start the movie, it does

        the movie has been downloaded correctly on Mac Book pro late 2008 (snow leopard).

        video player is itunes 11.1

        when I start the movie, a screen appear with a choice of three country

               United states

               Mexico

               Brasil

        Being in Canada, I choose United State to see the movie in English.

        Intro start playing and the menu bar appear.

        I press play to see the movie and nothing appends.

        When i register to your site, I did insert all the proper info and Canada was the country indicated.

        Is there a fix for this issue.

        thanks

Second E-mail to paramount digital copy support

• Thank you for contacting Paramount Digital Copy Support. Please reply back to us and mention if you’re experiencing difficulties in transferring the Digital Copy to your PC/Mac or portable player. If so, please explain the problem in detail, and we will try and help you resolve the issue.

       Thanks,

       DIGITAL COPY SUPPORT

first contact to paramount digital copy support through web site

         PARAMOUNT DIGITAL COPY SUPPORT EMAIL

         Title Information

>        Disc Title: Star Trek Into Darkness

>        Digital Copy Code: ****

>

> User Information

>        ****

>

> Computer System and Portable Media Device Information

>        Computer OS: Mac OS X

>        Media Player: iTunes

>        Portable Media Device Manufacturer: Apple

>        Portable Media Device: iPhone

>

> Support Request Description

>        Problem Type: Other

>        Description:when play is press nothing append

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