1 Reply Latest reply: Oct 2, 2013 7:33 AM by matt00
saintbless Level 1 (0 points)

please help me my ipod nano 7g went off and will not start, this happened after I connect to my computer, my ipod will restart and I no longer turn on. what I do?


iPod nano, iOS 7
  • Level 5 (4,015 points)

    Hey saintbless,

     

     

    Thanks for the question. The following article outlines troubleshooting information for iPod nano. While it mostly refers to the 6th generation, most steps apply for your model as well:

     

    iPod nano (6th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS3474

     

    Will not turn on or screen remains dark

     

    - Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.

     

    - If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.

     

    - If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.

     

    - If the screen remains dark and will not turn on, then your iPod may need service.

     

    Thanks,

     

    Matt M.