TS3694: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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Oct 2, 2013 7:30 AM in response to bfcjamieby matt00,Hey bfcjamie,
Thanks for the question. Error 3194 usually occurs when iTunes is unable to communicate with the update-and-restore server. The following articles may help to resolve your issue:
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
http://support.apple.com/kb/TS4451
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
1. Install the latest version of iTunes.
2. Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
4. Try to restore from another known-good computer and network.
5. If the errors persist on another computer, the device may need service.
Thanks,
Matt M.