Q: hello i am trying to update my phone . i am connecting it to itunes but it is giving error 3194 . can you help me resolve this problem please.

Hi ali hakim,

Welcome to the Support Communities!

The article below may be able to help you with this issue.

Click on the link to see more details and screenshots.

iOS: Restore error 3194 or 'This device isn't eligible for the requested build'

http://support.apple.com/kb/TS4451

This occurs when iTunes is unable to communicate with the update-and-restore server (gs.apple.com). This is most likely because it is being blocked, redirected, or interrupted by security software, hosts-file entries, or other third-party software.

Cheers,

- Judy