IOS7 iPhone emails disappearing, are not delivered

I think it is every phone/ipad running ios7. Last weekend my company changed ISP providers and in the process IT told everyone to delete and re-create company Exchange email accounts on iPhones to make sure they pointed to correct IP (long story short). We have sales people in multiple states and suddenly started hearing that emails were not being received or showing up in sent box. We lost quite a few emails before tracing it back to this. Very frustrating. But rebooting the device seems to solve the problem. Fingers crossed that it holds.

It will as long as you dont turn off the mail account in iOS; otherwise it will keep coming back. I reboot mail each time I use the iPad now, which s.u.c.k.s but it's the only way I can ensure mails get sent.

think I am getting somewhere but just one other thing for anyone reading this - my problem only seems to occur on turning off the exchange account, although once turned off it affects all accounts until phone is rebooted.

What is anyone else's experience - is the problem initiated just via turning off exchange or do other accounts also trigger the problem?

thanks

update from techical 'support' today. She seemed to agree that my exchange account was causing the issue but her suggestion was that I conatct my IT department as it was notan apple problem. I referred her to the chat rooms (which I had already sent her an email about) to say that the problem was definitely not only me and also had only arisen after the ios7 upgrade but she said that they couldn't take details from the chat room as it was the 'public' posting to it ...hello.... the public are your customers ...!

So,at the moment she has taken the info to her techical developers (which I had already asked her to do by email but hadn't been done)

I suggest that as many people bombard apple with this subject as possible and perhaps quote ref 567954553 to tie things together.

Although they talk the talk of customer service & helpfulness, I do not hold much hope with a one off query so PLEASE bombard them & keep posting !

there are other posts with very similar threads - does anyone know how to point all to he same area so that we all see all updates? (one other is sent emails disappearing into the void)

Hi BubbaChubba,

As much as it pained me to have my phone set back to factory settings, and then trying to remember some of the settings I had on my phone, I have to say that I still have not been able to recreate the issue since then. I don't know how, but I think setting it back to factory settings seems to have fixed it.

Slychickie

hi Slychickie

I have factory reset twice now(with all associated issues), and still have the same disappearing mail problems.

Glad your emails seem to be ok, but for us remaining mortals, assuming that you are still turning on and off the exchange account, please would you check back in if it happens again?

thanks!

ok, just reading old posts & came across one from mobile360 - absolutely, I reckon that we all have enough evidence to confirm this is happening - absolutely we need to go to the press - anyone any links in to the media or any idea how to do this?

This would bring it to light, & who in their right mind would buy a new phone or upgrade knowing this has been an issue for so long with no acknowledgment of responsbility or fix from apple?

hi VBK

have you still got an open case with apple and the engineers?

I have one open atm by]ut v v slow progress

Same problem here.

I noticed by chance that the emails did not go out. They also never showed up in the "sent" folder. After I rebooted my iPhone it started to work again.

In my case it has nothing to do with whether I am connected through wifi, gprs or 4G. Only outgoing emails were affected. I had no problems with incoming ones or iMessage. There is a slight indication that surespot did not work but I need to re-check with the receipient.

What seems to be an indicator that your email is being sent is that a blue progress bar appears after you hit the send button. Sending myself some test mails while that sh** was still broken did not show me the blue progress bar so this might be an indication that something is wrong.

The question is when will the problem reappear again and what can I do to get it fixed again. Also, I wonder if a different email client would work. On the road I have to rely on Apples mailer working so, to me, this is a real nuisance.

Apple has to look into this behavior and come up with a solution !

" she said that they couldn't take details from the chat room as it was the 'public' posting to it ...hello.... the public are your customers ...!

"

So if a problem exists and is acknowledged by the public it does not exist ? Is that Apple's new "openness" ?

Maybe Apple should think about why people go public. I suppose it is because those that do feel thatApple (and other companies) might simply ignore their problem stating it is not their problem .

Hey Apple, act in the interest of your (still) loyal user base. Anything else will sooner or later make you irrelevant.

quick one everyone for anyone who is watching these posts

i am on to the helpline now - apple support have now washed their hands of it and have put me onto the 'Enterprise Team' but when i called them they said they were a sales line and refered me back to technical support - just waiting for an update now.

In the meantime - I am a bit ignorant of the different type of email accounts - I am NHS on the exchange account - are other businesses with this problem of disappearing emails on exchange or is it just NHS?

thanks H

For what it's worth I think I've found a short term solution... (I realise that this isn't the ideal fix but it works for me in the interim until Apple actually admit that there is a problem and find a solution!)

I've been having this problem on and off for the last 9 months since I upgraded to ios7. I have 4 different email accounts on my phone - mixture of Exchange, Googlemail, Hotmail and another IMAP email account. Three of the accounts are constantly 'on', the fourth account (the Exchange one) is primarily turned off but I switch it on every now and again when I need to check my emails outside the office.

After hours of scanning forums, and a visit to the Apple store (which was absolutely useless), I found a post which has worked for me. It advises that if you are turning accounts on and off (which I am) the Mail app gets confused about which outgoing server to use. To combat this problem, after you have switched an email account on or off in Settings you need to restart the Mail app. Frustrating I know, but it has worked for me and I can now send emails again.

I'm not very technical and so there may be hundreds of flaws in this solution but it has at least stopped me from going mad at not being able to send anything!

Just to add to the pile in hope that someone is able to get the Apple Tech Team all the info...

I'm on iOS 7 on an iPhone 4s, with Gmail (2), Yahoo and Exchange. I never turn any of my mail accounts on and off. I also don't save the emails to drafts. I have had this "disappearing email" problem happen for both Gmail and Exchange. The emails aren't in the drafts, outbox or sent items; they're just gone. I have also tried rebooting the phone and deleting/readding the account.

I 100% agree that switching accounts on and off is a red herring. I never switch mine off (AOL and Exchange) and have this issue (disappearing sent emails). I also run my Iphone 5 on IOS 6 and have this issue, so I dont think it's unique to IOS 7. Essentially, the Iphone sometimes thinks it has handed the email off to the ISP, but it hasnt, and so it just vanishes.

The only observation I would add is that it only happens to me when the reception is spotty.

Thank you for posting this. I recently started turning off my work Exchange account on the weekends and by closing the mail app (swipe up) the problem now has a work around until it gets fixed. Not sure how many work and personal emails i have lost. sigh

Larry