jshirek

Q: IOS7 iPhone emails disappearing, are not delivered

Ever since I upgraded to IOS7 on my iPhone 4, I cannot send email. After I write the email and send it, it disappears. It does not show up in sent mail, and the intended recipient does not receive it. This happens on gmail, yahoo and aol accounts.  I can send and receive email just fine on my PC laptop. But no longer on my IOS7 iPhone. Occasionally the iPhone email is delivered hours later, but that is rare.  I have "rebooted" my iPhone, with no effect. Can I fix this?  Is it my iPhone or is it IOS7?  Can/will Apple fix this?  Anyone else have this problem?  Anyone know what I can do?

iPhone 4, iOS 7.0.2

Posted on Sep 30, 2013 4:15 PM

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Q: IOS7 iPhone emails disappearing, are not delivered

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  • by vsanm,

    vsanm vsanm Nov 6, 2013 9:46 AM in response to jshirek
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    Nov 6, 2013 9:46 AM in response to jshirek

    Playing a bit more with the iPad, eventually fixed the issue by turning it OFF completely and rebooting it (press on/off button for three seconds to turn OFF, press it again to turn on and reboot).

     

    For the first time in a week, my sent emails are in the sent folder and they have actually gone out. I thought I had the problem cause I was travelling, but after coming back home yesterday and being in my usual networks, the problem persisted, this is the only thing that has finally fixed it, although I am afraid it might only be a temporary fix, based on other users' input.

  • by jcw1138,

    jcw1138 jcw1138 Nov 6, 2013 12:52 PM in response to SteadyAT
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    Nov 6, 2013 12:52 PM in response to SteadyAT

    Interesting.  I deleted all of my mail accounts and re-added them and had success for about 10 days.  I went out for a day and turned off the account.  I turned it back on and since then, it has not been sending mail. I will test this theory.

     

    Please get back to us with what the Genius Bar said.  This seems like a major issue.

  • by neuronaut,

    neuronaut neuronaut Nov 6, 2013 11:28 PM in response to jshirek
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    Nov 6, 2013 11:28 PM in response to jshirek

    I have the same problem. Turns out that if I switch the phone to airplane mode and send an email (which places it in the Drafts folder) it sends fine when turning off airplane mode again. Subsequent emails also send fine. So you don't have to reboot your phone, switching on and off airplane mode forcing it to save to drafts also does the trick.

     

    --Stephan

  • by Olivia_Toronto,

    Olivia_Toronto Olivia_Toronto Nov 8, 2013 3:12 PM in response to norm123
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    Nov 8, 2013 3:12 PM in response to norm123

    I have a similar problem with emails that I've deleted on the iPhone being deleted from the server before I have viewed them on my Mac.  This all happened with the upgrade to ios7.  I've deleted my email account on the iphone twice and it hasn't helped.  In the Advanced settings, it says deleted messages are to be removed after one week. I've changed this to "one month"; and "never" but it makes no difference.  Why the heck is the iPhone suddenly deletiing mail from the Server?

  • by Olivia_Toronto,

    Olivia_Toronto Olivia_Toronto Nov 8, 2013 3:42 PM in response to Olivia_Toronto
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    Nov 8, 2013 3:42 PM in response to Olivia_Toronto

    Found the Answer to this dilemma:

    https://discussions.apple.com/message/22229560#22229560

    Jun 12, 2013  - sdpitbull           Denver Metro, Colorado, United States

    If the messages are being deleted from the iPhone and the computer then you have set your mail account up as a IMAP account. Those accounts keep the devices in sync - an action on one will reflect on another one. (A delete on the iPhone will also delete on the computer.)

     

    It sounds like you need to set up your mail as a POP account. That way actions on the phone will not reflect on the computer (Deleting from the iPhone will NOT delete from the computer.)

     

    You'll need to inquire with your mail provide as to whether they support POP and what the necessary setttings may be.

  • by neuronaut,

    neuronaut neuronaut Nov 9, 2013 11:10 PM in response to Olivia_Toronto
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    Nov 9, 2013 11:10 PM in response to Olivia_Toronto

    No that's definitely not it. I'm using POP3 for all my mail so it can't be a side effect of IMAP sync.

     

    --Stephan

  • by dsimone22,

    dsimone22 dsimone22 Nov 12, 2013 3:00 PM in response to jshirek
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    Nov 12, 2013 3:00 PM in response to jshirek

    Same issue here. Very frustrating.

  • by GIB444,

    GIB444 GIB444 Nov 12, 2013 10:30 PM in response to dsimone22
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    Nov 12, 2013 10:30 PM in response to dsimone22

    Same issue with upgrade to ios7: iPhone suddenly deleting mails from server. Emails disappearing from the iPhone before having been downloaded on my PC (Outlook). I've also deleted e-mail accounts on the iPhone twice and it hasn't helped. Please get back to us.

  • by Olivia_Toronto,

    Olivia_Toronto Olivia_Toronto Nov 13, 2013 2:38 PM in response to GIB444
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    Nov 13, 2013 2:38 PM in response to GIB444

    Changing my mail account from “IMAP” to “POP” worked for me !

  • by GIB444,

    GIB444 GIB444 Nov 13, 2013 10:57 PM in response to Olivia_Toronto
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    Nov 13, 2013 10:57 PM in response to Olivia_Toronto

    Yes indeed, that's what I did too but really missing IMAP synchronization.

  • by neuronaut,

    neuronaut neuronaut Nov 14, 2013 12:59 AM in response to Olivia_Toronto
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    Nov 14, 2013 12:59 AM in response to Olivia_Toronto

    Don't get confused. There are two separate issues here:

     

    (1) Messages mysteriously vanishing from your mailbox after being read/deleted on your phone. This is due to IMAP sync, only affects reading and only IMAP accounts.

     

    (2) Messages disappearing into thin air when sending them from an iOS 7 device. When hitting "send", they will simply disappear without the small blue line that shows the progress of the send operation (and, IIRC, without playing the sound associated with the send button action). This only affects sending messages and in my case happens with POP3 accounts (I don't use IMAP)

     

    The workaround for (2) is either rebooting your phone (which s*cks) or temporarily putting your phone in airplane mode when sending messages, then disable airplane mode to have it send them all in one go.

     

    I'm not sure if there's a workaround for (1) or if this is simply expected behaviour due to the fact how IMAP works (which keeps everything on the server, including message properties and read/delete status).

     

    --Stephan

  • by Joe Peanut,

    Joe Peanut Joe Peanut Nov 14, 2013 4:12 PM in response to jshirek
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    Nov 14, 2013 4:12 PM in response to jshirek

    Also having this issue.  iPhone 5S, iOS 7.0.2, connecting to Exchange 2013 server.  Was working up until yesterday.  Now it receives emails, but cannot send.  Any sent emails just disapear after pressing send.  They don't appear in Sent or Outgoing folders, and receipient never receives them.

  • by raidguy,

    raidguy raidguy Nov 15, 2013 12:35 PM in response to jshirek
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    Nov 15, 2013 12:35 PM in response to jshirek

    Apple, have you fixed this yet? EXTREMELY annoying, iOS7 with 4S, can receive messages, cannot send!

  • by Vpyc,

    Vpyc Vpyc Nov 15, 2013 1:04 PM in response to raidguy
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    Nov 15, 2013 1:04 PM in response to raidguy

    Anyone has tested it with 7.0.4?

  • by raidguy,

    raidguy raidguy Nov 15, 2013 1:31 PM in response to jshirek
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    Nov 15, 2013 1:31 PM in response to jshirek

    Yes! I tested with 7.0.4 & it seems to now be WORKING!

     

    1. Installed update to 7.0.4

    2. uninstalled my email

    3. rebooted

    4. Re-installed email

     

    Now things appear to be working "normally".

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