Q: IOS7 iPhone emails disappearing, are not delivered

Hi Vbk,

I mean on average my issue was that 1 in 3 emails sent tend not to actually send.

I'm a heavy user of my phone with emails and have had the issue since ios7 came out, so a few months now I guess.

But as i said since the reset and restore the problem has changed and in 2 weeks instead of the 1 in 3 emails dissapearing they end up in the outbox, which is a step forward as I can tell straight away that it has not sent.

I did have one occurance the other day where this did not happen, but I was trying to send a 4mb photo from the photo section by email and it did not send or go into my outbox, but I think that links to a slightly different bug that Apple have with sending large files with emails.

Anyway it just does seem that the Apple email is riddled with bugs and that they just don't care about fixing these, maybe Apple employees use blackberries as their company phones?

Vbk would be very interested to see what the Apple engineer says, how did you arrange that conf call?

Just to update,

After 2 weeks the problem has now come back, however we are getting upgrades to 5S now, so will see if this has the problem.

Same problem here. I also know many others. It's a scary issue for those of us that use iOS devices for work. I've even had people want their blackberry back. That's frightening.

If you are referring to upgrading the hardware to iPhone 5S devices I'll tell you now that it won't solve the issue. It may temporarily but likely not permanently.

I am also having this issue.  This problem first appeared on my iPad2 after upgrading to IOS7 back in October.  A reboot of the iPad cleared it up so I thought.  I just found out today that people aren't receiving my emails again when sent from my iPad2 or my iPhone5 which has also been upgraded to IOS7.  I confirmed by sending emails to a seperate account.  I restarted the mail apps on both devices (double click home button and swiping up on the mail app) and it seems to have cleared it up for the time being. 

This is extremley frustrating, some of these emails were very important, work related.  Back in October I got into a little trouble at work becasue my boss thought I wasn't returning his emails. Apple needs to confirm this issue is real and let us know what it being done. If I can't trust using these devices for important work related emails, then I have no use for them and might as well switch to Android.

I have a combination of 2 gmail accounts and 1 hotmail account configured on my devices.  Back in October I also had an exchange account configured, I no longer do as I no longer work there, partially due to this issue.

I have been having similar problems since updating my iphone to ios7 a month ago.  I can't send or receive emails on any of my apple products... mac, ipad or iphone. It is extremely frustrating.   This cannot continue as it is not workable for people using iphone for work, or for anyone with this problem.  A previous poster's solution of switching to an LG G2 is appealing right now.  I also have found Apple online support dismissive and after over two hours of trying to get my problem figured out the online support disconnected with no closing, suggestions or other ideas.  It's shocking to me that Apple is not publicizing any recognition of this problem.  A lot of business is being lost.

I'm beginning to think that Apple can't function without Steve Jobs.  I got rid of my iPhone 5, but I still have my iPad 3 that I would like to use for email.

Hi Vbk,

How did you get on with Apple engineer?

Level II has forwarded to engineers

Awaiting reply

Hi ABliesner,

Thanks for posting up your solution. How is your phone going since the restore?  Any recurrance of this issue for you?  It is an extreme fix for this bug that they have put you through, and I would rather avoid it if I can, but having tried everything else, I am about to resort to giving this fix a go, but just wanted to make sure it really have resolved the issue for you.

Yes - all my accounts are still working...for now !!

I think I have a fix!

So just to add a slightly different spin on this thread, I thought I was having exactly the same issue, but I have just discovered that SOME of my emails are in fact getting through to the receipient, but I just can't see them.  It is like they have completely vanished.  It is not showing in my sent box on my iPhone (iOS 7.0.4), or in my Outlook sent box, or even if I log into webmail it isn't showing their either.... but the email was received by the person I sent it to!

Some were just completely disappearing.  Not being recieved and not showing up in my sent folder on my iPhone, Outlook or Webmail.  I have just done some tweaking and it seems to have worked.  This is what I did:

Settings> Mail, Contacts, Calendars> (choose the mail account that is giving you grief)> Account> scroll down and select "Advanced".

You then have a screen that allows you to select "Mailbox Behaviour".  Choose "Sent Mailbox".  Mine was set to the "Sent" mailbox under the section "on my phone".  Change it to the "sent" box under the section "On The Server".

I also did the same for Drafts and Deleted mailbox.  This seems to have worked.  I have run a few email tests and it's holding together for now.  Hopefully it sticks and I hope it was this easy.  I was just about to do a complete re-install, which I was dreading. 

Here is a screen shot of the screen that I changed.

There is no one fix that we, the users, can provide. The above fix does not apply to Exchange accounts. I have seen this issue on ActiveSync email accounts.

Apple needs to get their heads out of their arses and release a patch to fix this bug.

I urge all of you to take to social media to spread the word. Something needs to be done.

As someone reported a few weeks ago. They almost lost their job. I'm sure he/she is not the only one.

You are right!  I forgot to mention that the account giving me grief was an IMAP account.  Hotmail and MS Exchange accounts were both working fine for me. 

It is an extremely inconvienient bug, to the point I just wasn't sending emails from my phone because I couldn't trust it to actually send the email.  That is really frustrating when you are on the road and away from your PC a lot.  Good idea on taking to social media.  Amazing what a bit of bad publicity will do!

Although most people think this is IO7, I do not think so. I did not upgrade to IOS7 and yet I have experienced PRECISELY the same issue over the last month or two. Some emails, not all, after I press send vanish. There is no record of them, and for sure, they are not received. I also reinstalled both email accounts (Exchange and AOL), and the problem did go away for a few days, and then started again. It is a treacherous problem because you never know whether an email was sent or not, unless you check your sent box, and if you send multiple emails, you cant remember them all!!

Lastly, I never turn my email accounts on or off, so I think that being a possible cause is a red herring.

Anyway, this description is almost identical to several others, except that it's an Iphone 5 running IOS 6.