HT204266: Use the App Store on your iOS devices, Apple TV, or computer

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bfc123
Level 1 (0 points)

Q: my 3 year old has made purchases i did not know about, help?

I have just recieved my invoice and was expecting it to be about £3 as i purchased little one some upgrades on a car wash app. Shocked to find its £13 and purchases that i did not authorise!! how has this happened and what do i do??

Posted on Oct 1, 2013 2:50 AM

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bfc123

Q: my 3 year old has made purchases i did not know about, help?

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  • by King_Penguin,

    King_Penguin King_Penguin Oct 1, 2013 4:28 AM in response to bfc123
    Level 10 (135,689 points)
    iTunes
    Oct 1, 2013 4:28 AM in response to bfc123

    You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If they are in-app purchases on a device then you can turn them off on it via Settings > General > Restrictions > In-App Purchases 'off' - and, depending upon the iOS version on it, you might have a Require Password setting on the Restrictions screen which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering.

     

    If the purchases were done on your computer's iTunes then the same 15 minute period for passwords applies, but you can log out of your account via the Store > Sign Out menu option.