"Unreadable Files"

Question

Level 1

5 points

"Unreadable Files"

Recently, I updated to the ios 7 update (very begrudgingly)... After the transition, about 3/4 of my photo and video files became "unreadable" by iPhoto.

I just received a "Unreadable Files - The following file could not be imported. The file is in an unrecognized format." However, the file it couldn't recognize was a .JPG file...

Help! What do I do? Is there any way to recover these photos. Every time I plug in the iPhone, it still shows that these files exist (but without a pic preview).

iPhone 5, iOS 7.0.2

Posted on Oct 1, 2013 3:10 AM

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Answer 1

Yer_Man

Level 10

162,242 points

Oct 1, 2013 3:39 AM in response to Sploomis87

As a Test:

Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'

Import a few pics into this new, blank library. Is the Problem repeated there?

Post back with the result.

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Answer 2

Sploomis87 Author

Level 1

5 points

Oct 1, 2013 4:08 AM in response to Yer_Man

Unfortunately didn't solve it. Same dialogue box message when I try to import from the iPhone into a new library.

Results below:

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Answer 3

Yer_Man

Level 10

162,242 points

Oct 1, 2013 4:14 AM in response to Sploomis87

It wasn't a solution is was a test...

Here's another one:

Switch to a new user account and repeat the test...

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Answer 4

Sploomis87 Author

Level 1

5 points

Oct 1, 2013 5:15 AM in response to Yer_Man

Unfortunately, this test didn't work as well.

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Answer 5

Yer_Man

Level 10

162,242 points

Oct 1, 2013 5:20 AM in response to Sploomis87

Well the test did work in that it gave us information.

There are two possibilities here: one is that the phone is he problem, the other is that the issue is with the Mac. Is there another Mac around that you can try sync with. If you can then it tells us the Mac is the issue. If you can't it tells us the Phone is the problem.

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