Trouble synching error code -69

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Level 1

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Trouble synching error code -69

For about 2 weeks now I am trying to synch my ipod with Windows 7. I have never had any issues until one day I kept getting error codes.

I have about 18,000 songs and while I am synching, it freezes and then does not allow synching. It keeps giving me error codes -50 and -69. I will restore my ipod and then try again to the same issue, freezing.

I have tried a different USB cable and port, running antivirus in safe mode and malware programs with no issues.

WHat should I do now? Is it time to invest in another ipod? I currently have iPod Classic 160gb.

iPod classic 160GB (Late 2009), Windows 7

Posted on Oct 1, 2013 6:07 AM

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Answer 1

Delgadoh

Level 4

1,481 points

Oct 3, 2013 2:32 PM in response to zhurley

Hey zhurley,

I found two articles that might help you troubleshoot the issue. The first is for that -69 error:

iTunes displays a -69 error when syncing iPod

http://support.apple.com/kb/HT1210

And this next one is for error -50, but its for Windows XP; however, the troubleshooting steps might still apply:

iTunes displays -50 error message when syncing iPod on Windows XP

http://support.apple.com/kb/TS1539

Best,

Delgadoh

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