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Q: SOLUTION: Some Music Won't Play After Upgrading Your iPhone To iOS7

After upgrading to iOS 7, some of you, including me, started having an issue where some of your songs refuse to play on your iPhones and iPods. There was also a red square inside of a red circle next to the song which I guess, was adding to the problem of the songs not playing. I had no idea what the issue was, so I searched and searched but came out with no solution to this annoying problem. Until last night. I was just messing around in the settings app and discovered that it was neither iTunes 11 nor iOS 7 that was the cause of this problem. It's all a matter of how the settings in your iPhone or iPod are set up. Follow these instructions to get your songs working again!

 

Step 1: Go to the "Settings" app on your Springboard (iPhone or iPod)

 

Step 2: Scroll down to the "iTunes & App Store" category.

 

Step 3: Where it says "Automatic Downloads", turn off the "Music" slider.

 

Step 4: Sync and enjoy playing ALL of your music!

 

It took me a while to figure this out, but I'm glad that I can help you guys. Have a great day!

 

 

iPhone 5, iOS 7.0.2, Works on every iPhone and iPod!

Posted on Oct 1, 2013 8:11 AM

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Q: SOLUTION: Some Music Won't Play After Upgrading Your iPhone To iOS7

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  • by Stevie511,

    Stevie511 Stevie511 Dec 29, 2013 2:54 PM in response to Mitch_Rocker
    Level 1 (0 points)
    Dec 29, 2013 2:54 PM in response to Mitch_Rocker

    Thanks Mitch! That worked!!

  • by Skyexx,

    Skyexx Skyexx Dec 30, 2013 9:35 PM in response to DJPens
    Level 1 (0 points)
    Dec 30, 2013 9:35 PM in response to DJPens

    This is to everyone in general: I too had all of these mentioned problems and came here looking for answers. I tried EVERY  told supposed solution, and nothing worked. I admit, I had just gotten my iPhone 5s and I was pretty bummed that my music wasn't working. I then sought out to find my own solution. The steps I'm about to mention are for everyone that purchased ALL of their music from iTunes and have the iTunes app.

     

    Step 1: Open the iTunes app and go to the tab entitled "MORE"

    Step 2: Go to "DOWNLOADS" and there you will see all of your purchased music

    Step 3: The red square inside of the circle? Tap it. You will then notice numbers (ex. 234 mb, something related to that)

    Step 4: Simply wait. It is a tedious process, but eventually you will notice that you are able to listen to your music.

    Step 5: ENJOY!

     

    These results were a lucky shot for me and I hope that they help everyone who has had failure with these other suggestions.

  • by richie1966,

    richie1966 richie1966 Jan 1, 2014 4:29 PM in response to DJPens
    Level 1 (0 points)
    Jan 1, 2014 4:29 PM in response to DJPens

    I tried everything all yourre suggestion but it wont work.

    So ifound a solution, all i did is go to itune songs Delete all my songs and go back to add file to library,transfer the songs to itunes and sync again, and finally it works, try it folks, you wont disappointed,

  • by Dennis.Ungar,

    Dennis.Ungar Dennis.Ungar Jan 3, 2014 3:33 PM in response to DJPens
    Level 1 (0 points)
    Jan 3, 2014 3:33 PM in response to DJPens

    I tried the, "

    Step 3: Where it says "Automatic Downloads", turn off the "Music" slider. "  but it didn't work. Guess my next step will be to remove all my music then select entire library and do another sync. 

     

    2014-01-03_1531.png

  • by aperture1983,

    aperture1983 aperture1983 Jan 4, 2014 1:00 PM in response to DJPens
    Level 1 (0 points)
    Jan 4, 2014 1:00 PM in response to DJPens

    I'm going to throw my hat in the ring here. I've been having this problem since November. I didn't think much of it and figured I had just unplugged my phone during a sync. However after closer inspection it seems that this is a serious issue. I've tried EVERY single thing I could find on the forums here and google. I think this must be a serious bug that Apple is not admiting too. I have tried everything, and I mean everything to no avail:

     

    1. Uncheck Sync Music and Recheck Sync Music.

    2. Used PhoneView and went to the iPhone file system. Removed the itunescontrol folder and tried to resync music.

    3. Erased entire phone from reset in the settings menu and resynced from backup.

    4. Erased entire phone using the restore function on iTunes and resynced from backup.

    5. Erased entire phone using the restore function and started a "new iPhone"

    6. Recreated my entire itunes library by removing my .itl and .xml files. Reimported my library into a new itunes library using the XML file and resynced to my phone (which was restored from backup after erasing).

     

    EDIT:

     

    I was able to sync to another computer with no problem. So I'm guess it's its something in my library or my OS install.

     

    The only thing I have not done is completly erase my phone and try to sync to the "new library". I'm under the impression it won't work though as it didn't even work when I had a fresh phone before.

     

    This is ridculous. I'm not sure what is going on here. I'm not even going to call Apple Support because I have no idea what they will be able to tell me as I haven't seen any fixes here. Based on my experience of erasing both my itunes and my phone i'm not quite sure what the **** this could be other than a iTunes bug.

     

    Oh and I should mention I have an iPad 4 that exhibits the same issue with this library.

     

    Any ideas?

     

    -Brandon

  • by Strike It Rich,

    Strike It Rich Strike It Rich Jan 8, 2014 5:56 PM in response to R04CH
    Level 1 (18 points)
    iTunes
    Jan 8, 2014 5:56 PM in response to R04CH

    This is my issue as well: None of my ripped music will transfer over now, making my iPhone 5 worthless as a music player.  I am back to carrying an iPod with the 64GB iPhone virtually empty.

     

    Help me Apple!!???

  • by mseggo20,

    mseggo20 mseggo20 Jan 12, 2014 10:15 PM in response to DJPens
    Level 1 (0 points)
    Jan 12, 2014 10:15 PM in response to DJPens

    ok, so far I have tried a few things others have recommended:

     

         .synced and synced and synced

         .then I turned off music on my iphone under "automatic downloads" under itunes & app store under settings

         .on my imac, with my iphone docked, I hit "back up now" under "backups" in iphone summary

     

    *******Then, I tried something I did not read.  on my imac, in itunes, under "Options" I unchecked "automatically sync when this iphone is connected" and checked "sync only checked songs and videos"  and that worked for me.  (Please note, I had already gone through and made sure ALL my music was checked prior to this, in desperation, trying to see if that worked.)  After this worked, I went back and made sure that I didnt forget any music and if I did I synced again.  I also synced each and every playlist while I was checking to make sure it was done.

     

    ***also, the music did not automatically download all at once, like it usually does.  instead each song had a red button (see above) and downloaded one at a time. I kept my phone docked the entire time the songs were downloading. 

     

    They all play now.

     

    I do not know if they will disappear again if I recheck the "automatically sync" button

     

    I hope this helps someone

     

    Have a nice evening

     

    BY THE WAY, I did not undo anything that I had done prior to this attempt, the one that did work

  • by macluvin,

    macluvin macluvin Jan 12, 2014 11:45 PM in response to DJPens
    Level 1 (0 points)
    Jan 12, 2014 11:45 PM in response to DJPens

    Like most people's problems here, my sync worked fine prior to switching to the iPhone 5s iOS7. I have about a hundred playlists (smart playlists, folders, etc) that organize my 90gig library that I've collected and organized over the past 10 years.

     

    My experienced led me to having to waste two afternoons trying to resolve this with two Geniuses at the store.

     

    The first Genius issued me a new phone to replace my iPhone 5s. At first, it synced, but once I went home, it didn't sync. So I went back another afternoon to try to resolve this gain.

     

    The second Genius and I tried something that I never tried yet (prior to this, I tried just about all of the suggestion ideas above), we tested it by moving the exisiting itunes library xml file, thus making iTunes create a new xml file. Droped hundres of mp3s into the library and it synced just fine.

     

    Through trials and errors, we came to the conclusion that it was the iTunes library that was currupt and that the very last option that I wanted to hear was to rebuilt my library. REBUILD IS NOT AN OPTION! Unless I want music back on my iPhone.

     

    Unfortunately, Apple does not acknoledge this bug and neither do the Geniuses that I've spoke with. This is a nightmare.

     

    If anyone knows how to fix/repair an iTunes XML file, that might help. I don't plan on exporting all of my playlists either—that's not really a solution.

  • by Strike It Rich,

    Strike It Rich Strike It Rich Jan 13, 2014 4:25 AM in response to macluvin
    Level 1 (18 points)
    iTunes
    Jan 13, 2014 4:25 AM in response to macluvin

    After all the 'tips' I've read and tried here, deleting the iTunes library fixed my issues, too.  Seems like a drastic measure and I wish Apple would address this problem, but it's too late for that now.

     

    I too have lots of music that I've bought and ripped over the years.  If the songs were in the iTunes Music folder, it was simple to get them back by just doing a 'Add To Library' function of that colossal folder and then deleting the duplicates and music I didn't want in there.  However, I have tons more on an external Drobo that will take forever to sort and put back, but I can only just smile and think of it as Spring Cleaning.

  • by aperture1983,

    aperture1983 aperture1983 Jan 13, 2014 5:15 AM in response to macluvin
    Level 1 (0 points)
    Jan 13, 2014 5:15 AM in response to macluvin

    Yeah, I don't know. I have quite a large library (im a DJ). My ratings and playcounts are quite important to me finding tunes. I rebuilt the library from the XML file into a new library and it didn't fix it. It retained all my playcounts and ratings so that was good, but it didnt' work in fixing my sync issue so i'm guessing the corruption is in that as well. I refuse to completely start fresh and just add the files. That would completely ruin me.

     

    Maybe they'll acknowledge there is some sort of problem and fix it.

  • by K-2007,

    K-2007 K-2007 Jan 14, 2014 10:09 AM in response to DJPens
    Level 1 (0 points)
    Jan 14, 2014 10:09 AM in response to DJPens

    I teach a class with music from iphone 4.  very frustrated when I syned my phone to add new purchases from i tunes and a audio CD.  most songs had this dot and would not play.  I had to teach my class off my laptop

    This morning after reading some posts here I opened itunes and connected phone.  In summary (options) selected manually manage music.  Then I went to my library and manually dragged the songs I wanted to my iphone, then i did a manual back up.  It worked so tonight i will have the playlist i want in my phone.  what a pain if i have to manually drag all my music this way.

  • by macluvin,

    macluvin macluvin Jan 14, 2014 7:58 PM in response to aperture1983
    Level 1 (0 points)
    Jan 14, 2014 7:58 PM in response to aperture1983

    I'm on the same boat. Was it difficult to fix your xml file? Any tips on how to?

  • by eruubinson,

    eruubinson eruubinson Jan 15, 2014 5:58 PM in response to PDXScully
    Level 1 (4 points)
    Jan 15, 2014 5:58 PM in response to PDXScully

    Did that.  Now even more music is gone.  I now have a VERY limited set of songs on my iPhone, but can see a whole lot.

  • by mseggo20,

    mseggo20 mseggo20 Jan 15, 2014 6:03 PM in response to DJPens
    Level 1 (0 points)
    Jan 15, 2014 6:03 PM in response to DJPens

    i find it very strange that everyone is having the same problem, yet the solutions are varied.  how is it that something works for one person and not another, I just dont get it.

  • by eruubinson,

    eruubinson eruubinson Jan 15, 2014 6:09 PM in response to mseggo20
    Level 1 (4 points)
    Jan 15, 2014 6:09 PM in response to mseggo20

    Is there a way Apple can fix the bug?  It started with the iOS 7 upgrade, and hasn't worked yet for me.  I'm not paying another $20 to an apple "Genius" who will tell me they don't know what to do.  There seems to be no way to contact Apple directly.

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