I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

Posted on Oct 1, 2013 2:40 PM

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1 reply

Oct 1, 2013 3:05 PM in response to Brazil13

Welcome to the Apple Community.


Try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Restart the Apple TV (Settings > General > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > General > Reset > Restore)

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I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

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