Dreanmachine1
Level 1 (4 points)
Apple Music

Q: Touch ID being Erratic

Wife and I got iPhone 5s units at the same time.  She has had hit and miss success with touch ID.  I am golden with mine, and also hers when I put a finger into her phone data.  She is frustrated, and will delete fingerprints and resestablish on her phone.  Her finger scan will work for a few times, and then it gets to be like it doesn't recognize her finger (left thumb or right thumb).   Is anybody else having some issues like this?

iPhone 5s, iOS 7.0.2

Posted on Oct 1, 2013 8:43 PM

Close
Dreanmachine1

Q: Touch ID being Erratic

  • All replies
  • Helpful answers

first Previous Page 75 of 75

  • by applewarm,

    applewarm applewarm Jul 11, 2015 3:23 PM in response to Dreanmachine1
    Level 2 (194 points)
    Notebooks
    Jul 11, 2015 3:23 PM in response to Dreanmachine1

    Deleting and rescanning prints will not solve the problem, not forever at least. In my case it was like that... I've had this with my 6+ and the only thing that permanently solved was restoring to factory settings first, then recovering from the latest backup. Backup on iTunes, not iCloud. So make sure to do a fresh backup stored on the computer, because it won't let you choose the iCloud one when you recover. Never had a Touch ID problem ever again, use several scans and they all always work. I mean unless it's me being inaccurate, having dirty fingers and such!

  • by DESPERADO1990,

    DESPERADO1990 DESPERADO1990 Jul 11, 2015 5:14 PM in response to applewarm
    Level 1 (0 points)
    Jul 11, 2015 5:14 PM in response to applewarm

    I did backup and restore using latest version of iTunes but that didn't help at all.

    Also I did reset(Erase all content and settings) on the phone and nothing changes.

    I think there is software problem again like it was with iphone 5s and iOS 7.1 but

    I am not sure 100%.

  • by IndividualTwin,

    IndividualTwin IndividualTwin Jul 13, 2015 3:40 AM in response to Dreanmachine1
    Level 1 (0 points)
    Jul 13, 2015 3:40 AM in response to Dreanmachine1

    I have an iPhone 6 and have had constant problems with the Touch ID. When its on it works fine but quite often it wont even recognise that a finger (or thumb) is on the sensor. When I unlock with the code and go to settings I find that the Touch ID has switched itself off in settings and when I try to swipe it back on again it gives the message "Touch ID failed".

     

    Any ideas?!

  • by DESPERADO1990,

    DESPERADO1990 DESPERADO1990 Aug 7, 2015 11:46 PM in response to Dreanmachine1
    Level 1 (0 points)
    Aug 7, 2015 11:46 PM in response to Dreanmachine1

    UPDATE:

    I just replaced my iPhone 6 and Touch ID is now working flawlessly with iOS 8.4.

    Replace those faulty phones people if you still have warranty or AppleCare+.

     

    iPhone 6

    128GB

    Space Gray

first Previous Page 75 of 75