Q: Touch ID being Erratic
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Nov 11, 2013 3:11 PMby ucscorp.com,Hello everyone if you tried all these troubleshooting steps & still have issues save yourself time & go to Apple Store & swap your phone did that yesterday my Touch ID in my new iPhone been working 100% FYI they didn't give me any hard time to replace it, my feeling is that they know it's a hardware issue & they will replace your iPhone no questions ask
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Nov 11, 2013 4:18 PMby paulfromhere,kmpa43 wrote:
My thumb is failing now again. The other fingers seem to be holding up just fine. I am wondering if its just my funky thumb that is making it do this? going to re enroll based upon your suggestions joe. If theres any others you can offer to me for success please do. thanks.
I suggest taking a picture of your finger doing a successful click and make it your lock screen wallpaper. It helps to see what you're supposed to do if it starts failing again.
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Nov 11, 2013 4:26 PMby paulfromhere,ucscorp.com wrote:
Hello everyone if you tried all these troubleshooting steps & still have issues save yourself time & go to Apple Store & swap your phone did that yesterday my Touch ID in my new iPhone been working 100% FYI they didn't give me any hard time to replace it,
I found out that my replacement phones actually appear to be good, so cancelled my plans to return them tomorrow. Initially after getting them, I installed the restore image from the phones that I returned. As I tested the new phones, I noticed the same finger print failure problem, so assumed the phones were also bad. However, after I erased and reset them to factoy default, the touch id worked perfectly for over a day and a half. So, there must have been something in the restore image that screwed them up. I plan to keep them now. I must say, it's a nice feature when it works well.
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Nov 11, 2013 6:06 PMby mcork42,same issue. My fingerprint sensor worked FLAWLESSLY for the first 3 weeks now its very inaccurate and i have reset the phone and my finger prints multiple times. It'll work for a little while, then nothing. HEY APPLE I KNOW YOU SEE THIS FIX YOUR **** FINGERPRINT CENSOR!!!
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Nov 12, 2013 1:09 AMby Cooler044,Same issue. Touch Id worked FLAWLESSLY for some time (maybe 10 days, I dont remember) after I bought 5s. It worked with sweat fingers. I remember, I was on a concert, I was completely wet and it worked with no problem!!! I played with It a lot, re-recorded the prints many times and it worked!!! But than it started to fail about 75% of my attempts, sometimes its really hard even to record the print (getting the "fingerprint can not be read" errors). I think, that 7.0.2 or 7.0.3 update ruined my touch id. Now, the print only works for some time after recording. It can be hour or 15 minutes and than it starts to fail, sometimes cleaning the sensor with t-shirt helps, sometimes not... But,seriously, for the first days it worked without any cleaning...
It looks like a software problem, that came with one of the updates.
I am very disapointed, that the issue is not wide-spread... The more people will have it, the more attention it will get. So if you are reading it and have same issue, PLEASE, log in and write about it, DONT BE SILENT!
Maybe, the "As you use Touch ID, it will continue to learn and improve recognition of your fingerprint." feature was affected and started to spoil the experience with every unlock.
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Nov 12, 2013 10:19 AMby MisterMojo,Boy, did this thread give me a good laugh! I started reading the posts and discovered that my wife and I are apparently not the only people having a problem with Touch ID reliability. My phone works as advertised and my wife's phone works for me but not for her... What the heck is going on with iPhones purchased by married couples???
Last night as we struggled to get her phone working properly trying some of the "fixes" suggested in this thread I got an idea: I took a close look at the fingers my wife has been using to unlock her iPhone.
Both fingers have less than perfect skin. Instead of clear fingerprints there are tiny scars and what looks like staining. My spouse is 66 years old and for many years she has done yardwork and gardening without using gloves (I always wear gloves...) As a result her fingers exhibit a lot more wear and tear than my fingers. Could the lack of a reasonably clear fingerprint be the cause of the problem? It makes a lot of sense to me since the fingerprint technology appears to rely on multiple "reads" of the user's fingerprint structure...
As a test my wife used a couple of fingers that are in much better condition. After she did that Touch ID began to work on her phone. Today will be the first full day of use so by the end of the day we should have a good idea if this workaround works or not...
One question: How does one "delete" an existing fingerprint? I haven't found a way to do this...
We are still having a problem with the app icons not responding to touch as I detailed in this thread: 5S Icons Don't Always Respond To Touch... https://discussions.apple.com/thread/5552989
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Nov 12, 2013 7:21 PMby paulfromhere,MisterMojo wrote:
One question: How does one "delete" an existing fingerprint? I haven't found a way to do this...
Hit Edit in the upper right corner and then click on the red minus icon next to the print you want to delete. You can also label them by clicking and typing. When done editing, tap Done in the upper right. You can audit whether a print is working from that same page. Just click the sensor and when it works the line for that finger will flash with a dark background. It's a good way to check which finger controls which line, as well as a way to audit the effectiveness of a newly enrolled print. Sometimes my prints fail (like after taking a shower), but I can go to that page and see the highlighting to determine when it starts working again. If if never does, then it's time to delete it and create a new one.
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Nov 12, 2013 8:28 PMby Dreanmachine1,So, I was going to fight the temptation to go to the Apple store and get a new replacement 5s. The reviews have been mixed as to whether a new phone serial number resolves the ongoing TID issues. Well, I failed finally in that temptation. I began to experience a home button that felt loosened up and would have an initial small click before the actual execution click. It would then go away and be firm again. After a period of inactivity with the home button, it would then manifest the same behavior. I did a Google on it and there are some similar threads out there. In any event, I hit the Apple store this morning expressing the TID issue and the new found home button issue. With AppleCare (so worth the $$), no questions were asked and a new unit was delivered on the spot. I restored the phone from a iTunes backup and registered my three fingers once each in the style of what has been learned in this forum thread. After 10 hours, not a single miss on any finger and entry is blazing fast. Maybe there is something to be said about a new piece of hardware. It is still early in the process, I know, and I will report in a few days with status.
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Nov 12, 2013 8:31 PMby kmpa43,Thanks for your report. I am glad you have a phone thats working now. I cant wait to get my replacement in the mail from vzw. I also pay for applecare on each device. its worth every penny, no bs, no questions asked. i went through vzw for this one bc its within my 14 day worry free peroid.
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Nov 12, 2013 9:13 PMby kmpa43,If you still have your other unit. Go here http://www.chipmunk.nl/klantenservice/applemodel.html and tell me when it was made. Also tell me when the new unit was made. I'm curious. Thx.
