Dreanmachine1

Q: Touch ID being Erratic

Wife and I got iPhone 5s units at the same time.  She has had hit and miss success with touch ID.  I am golden with mine, and also hers when I put a finger into her phone data.  She is frustrated, and will delete fingerprints and resestablish on her phone.  Her finger scan will work for a few times, and then it gets to be like it doesn't recognize her finger (left thumb or right thumb).   Is anybody else having some issues like this?

iPhone 5s, iOS 7.0.2

Posted on Oct 1, 2013 8:43 PM

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Q: Touch ID being Erratic

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  • by Griswaldo4g,

    Griswaldo4g Griswaldo4g Dec 15, 2013 8:32 AM in response to bobcrossley
    Level 1 (10 points)
    Dec 15, 2013 8:32 AM in response to bobcrossley

    Bob, a couple questions (if I may)... Has your reliability improved - you mentioned before having to get your finger on there just right? Also, do you have a screen protector on your phone?

     

    It would interesting to hear your answers because it might help put things in perspective for everybody a bit.

  • by bobcrossley,

    bobcrossley bobcrossley Dec 15, 2013 8:41 AM in response to Griswaldo4g
    Level 1 (0 points)
    Dec 15, 2013 8:41 AM in response to Griswaldo4g

    Griswaldo4g

    No screen protector, never did have, though I had an Apple case, since removed. No case since rescanning fingers 72 hours ago now. The Joe Fo fingers are a day fresher than the original ones. All are working though don't always unlock first time after a few hours break.

  • by charlesrn,

    charlesrn charlesrn Dec 15, 2013 10:34 AM in response to Dreanmachine1
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    Dec 15, 2013 10:34 AM in response to Dreanmachine1

    I can't tell you how appreciative I am to have found this thread. I upgraded from the 5 to the 5s SPECIFICALLY for the Touch ID feature, only to find it useless for the reasons mentioned by so many others. VERY frustrating. Thankfully, this thread saved me hours of wasted time on what would have been pointless trips to the Apple Store.

     

    Tried the Joe_Fo method (thank you, Joe, for your efforts!) and it worked pretty well for about a week before I had to re-register again. But at this point, I'll take a week of use vs. what had been mere hours of use before "fingerprint dementia" set in. This time with the Joe_Fo method, I only registered two fingers instead of three, so I'll see if that makes a difference in longevity. FWIW, I'm using a Vaja Nuova Pelle case (which I recommend very highly) with no screen protector.

     

    I've read a couple of posts that referred to a "Calculator Trick," but have been unable to find out what it is after searching. If someone could tell me, I'd really appreciate it!

  • by Griswaldo4g,

    Griswaldo4g Griswaldo4g Dec 15, 2013 11:28 AM in response to charlesrn
    Level 1 (10 points)
    Dec 15, 2013 11:28 AM in response to charlesrn

    The Calculator trick is pulling up the Control Panel, opening the Calculator, closing out of it (by pressing the home button) and scanning your fingerprint again.

  • by bobcrossley,

    bobcrossley bobcrossley Dec 15, 2013 2:21 PM in response to Griswaldo4g
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    Dec 15, 2013 2:21 PM in response to Griswaldo4g

    Tried scanning prints  180 degrees? Still worked as long as the finger was precisely on the scanner. Apple case is back on. First few attempts failed. Adjusted my grip the case has a raised rim. Now working. As I have said before it seems to be a bit sleepy when first used after a break but then gets faster and faster. Is there a reason for this behaviour?

  • by Griswaldo4g,

    Griswaldo4g Griswaldo4g Dec 15, 2013 3:57 PM in response to bobcrossley
    Level 1 (10 points)
    Dec 15, 2013 3:57 PM in response to bobcrossley

    About it being sleepy after the break, Joe_Fo has mentioned before that he thinks that background processes, open apps, and push notifications may be causing this... I would tend to agree because, if you haven't used your phone in awhile and you try to unlock it, your phone will start refreshing apps, checking email and so forth... iOS 7 does this strategically to save battery life and this is why you will often get a flood of emails, for example, when you unlock your phone.

  • by mitigator,

    mitigator mitigator Dec 15, 2013 4:50 PM in response to Griswaldo4g
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    Dec 15, 2013 4:50 PM in response to Griswaldo4g

    I will have to look up the Joe_Fo method as I am new to these pages,  but the gentleman who suggested that static electricity is part of the problem seems to be Bang On!  I am into the 3rd day of my i phone 5s touch id working (for the first time), with a Spigen Armour Case which is a type of immitation metal on the outside case.   When I ground my left index Finger on it Before touching the Home Button -  the phone Touch ID is working a lot  better so this Static Stuff seems to make sense and we have a lot of Carpets in our house!!  Could someone please let me know what post the Joe Fo method is in?   Thanks a lot for the help.

  • by Joe_Fo,

    Joe_Fo Joe_Fo Dec 15, 2013 5:53 PM in response to mitigator
    Level 1 (30 points)
    Dec 15, 2013 5:53 PM in response to mitigator

    See this post, including the YouTube video Lin a few posts from the start:

    https://discussions.apple.com/thread/5608670?tstart=0

  • by June Sung,

    June Sung June Sung Dec 15, 2013 11:09 PM in response to Joe_Fo
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    Dec 15, 2013 11:09 PM in response to Joe_Fo

    hi Joe, i was following your step but it only perfect work for me for 3 days, after that it become failing also

  • by mitigator,

    mitigator mitigator Dec 16, 2013 2:48 AM in response to Joe_Fo
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    Dec 16, 2013 2:48 AM in response to Joe_Fo

    Thanks a lot Joe excellent instructions and your You Tube Video is extremely well done - excellent work. 

  • by bobcrossley,

    bobcrossley bobcrossley Dec 17, 2013 2:37 AM in response to Griswaldo4g
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    Dec 17, 2013 2:37 AM in response to Griswaldo4g

    Three days without any case and now three with the Apple case back on. My Joe-Fo thumb working still but only if I get it spot on. My Apple thumb exactly the same. Both still working after six days. Both work in any orientation but only if I get them spot on the centre whorl ( presumably the most distinctive part of my fingerprint ) it's annoying the edges seem to fade.

     

    Does the scanner update each time it is used as it seems to learn after a few false starts each morning?

  • by Griswaldo4g,

    Griswaldo4g Griswaldo4g Dec 17, 2013 6:58 AM in response to bobcrossley
    Level 1 (10 points)
    Dec 17, 2013 6:58 AM in response to bobcrossley

    Both work in any orientation but only if I get them spot on the centre whorl ( presumably the most distinctive part of my fingerprint ) it's annoying the edges seem to fade.

    I wonder if this has to do more with getting contact with the steel ring surrounding TID, as well as scanning enough points of reference on your finger at the same time to make a positive id.

     

    Does the scanner update each time it is used as it seems to learn after a few false starts each morning?


    Apple has given every indication that TID does continue to learn but it is hard to say for sure if it stops as some point.

     

    As far as the false starts in the morning go, I really think it has to do with your phone starting to refresh all of your data for your background apps and push notifications... For example, when talking about the M7 co-processor, Apple says that when the phone hasn't been moved in awhile (like when you are sleeping) it reduces network connectivity.. When you get up in the morning, start moving your phone and try to login, I think it begins running all of these background processes.

     

    I think this is going to require software tweaking on Apple's end but if you really want to minimize this you can try turning off Background App Refresh, minimizing the number of notifications you get, and setting your email to Fetch, as described here http://trialsandtribstech.blogspot.com/2013/10/14-steps-to-getting-great-battery -life.html.

  • by smilleresq,

    smilleresq smilleresq Dec 17, 2013 7:32 AM in response to Griswaldo4g
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    Dec 17, 2013 7:32 AM in response to Griswaldo4g

    Griswaldo4g wrote:

     

     

     


    Apple has given every indication that TID does continue to learn but it is hard to say for sure if it stops as some point.

      As far as the false starts in the morning go, I really think it has to do with your phone starting to refresh all of your data for your background apps and push notifications... For example, when talking about the M7 co-processor, Apple says that when the phone hasn't been moved in awhile (like when you are sleeping) it reduces network connectivity.. When you get up in the morning, start moving your phone and try to login, I think it begins running all of these background processes.

     

    I think this is going to require software tweaking on Apple's end but if you really want to minimize this you can try turning off Background App Refresh, minimizing the number of notifications you get, and setting your email to Fetch, as described here http://trialsandtribstech.blogspot.com/2013/10/14-steps-to-getting-great-battery -life.html.

    I think there maybe something to both these points (or maybe something else, who the ****  [he double hockey sticks] knows) because I performed a little experiment with my phone because I am again having TID failure within 24 hours after scanning a fingerprint irrespective of the methond in which I scan the print (sorry, Joe_Fo).

     

    Anyhow, I scanned my thumbprint and then did not use TID whatsoever after then except to check to see if my print was registered and working. 24 hours later, initially my phone did not open up with TID and only recognized my print once out of multiple tries in the settings screen. A short while later it began to better recognize my print which ultimately improved until it opened essentially normally.

     

    That would indicate to me that because TID was not given the opportunity to see my print over the course of the day, it was unable to corrupt my fingerprint with more data.

     

    So, TID is a great function that works if you don't use it...

  • by bobcrossley,

    bobcrossley bobcrossley Dec 17, 2013 7:47 AM in response to smilleresq
    Level 1 (0 points)
    Dec 17, 2013 7:47 AM in response to smilleresq

    Smileresq wrote

    I scanned my thumbprint and then did not use TID whatsoever after then except to check to see if my print was registered and working. 24 hours later, initially my phone did not open up with TID and only recognized my print once out of multiple tries in the settings screen. A short while later it began to better recognize my print which ultimately improved until it opened essentially normally.

     

    That is exactly what I meant by it being sleepy in the morning. I have to get it going. usually three or four attempts after which it works perfectly.

  • by Frankswan,

    Frankswan Frankswan Dec 17, 2013 7:58 AM in response to Dreanmachine1
    Level 1 (0 points)
    Dec 17, 2013 7:58 AM in response to Dreanmachine1

    It's 2 weeks now since I registered my thumb as per Jo Fo method. I have a leather case on the phone & a screen protector cut just above the home (sensor) button.

    It's only failed to work completely twice & that was outside & my hands were cold. It doesn't always work first time but usually works after two/three tries.

    I turn my phone off over night & when turned on in morning after initially putting in password the touch ID nearly always works first time. During the day it reverts to one to three tries to enter phone.

    From my experience I would say the positioning of my thumb has to be exact or it won't work.

    It definitely works better when indoors with my hands warm.

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