Dreanmachine1

Q: Touch ID being Erratic

Wife and I got iPhone 5s units at the same time.  She has had hit and miss success with touch ID.  I am golden with mine, and also hers when I put a finger into her phone data.  She is frustrated, and will delete fingerprints and resestablish on her phone.  Her finger scan will work for a few times, and then it gets to be like it doesn't recognize her finger (left thumb or right thumb).   Is anybody else having some issues like this?

iPhone 5s, iOS 7.0.2

Posted on Oct 1, 2013 8:43 PM

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Q: Touch ID being Erratic

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  • by linda.petaluma,

    linda.petaluma linda.petaluma Jan 3, 2014 8:34 AM in response to Joe_Fo
    Level 1 (0 points)
    Jan 3, 2014 8:34 AM in response to Joe_Fo

    I was able to scan a second scan of the same finger so I know "Add a Fingerprint" works. Touch ID works for the moment. I'm not aware of a software bug like Twitter. How can I verify whether a bug is the issue?

  • by Cambo III,

    Cambo III Cambo III Jan 3, 2014 9:13 AM in response to Dreanmachine1
    Level 1 (4 points)
    Mac OS X
    Jan 3, 2014 9:13 AM in response to Dreanmachine1

    THE SOLUTION!!!!

     

    Went to the Apple store and (duhh!!) they reinstalled the operating system. Works like a charm now, as does my girlfriends phone. Something cracked on the iOS 7.04 update; reinstalling fixed it. MAKE SURE you back up first, then you can restore your phone from iTunes. Mines been working for a day now, longest EVER.

     

    Hope this works for everybody. Happy New Year!

     

    Cheers,

    Cameroin

  • by Sgh_aba,

    Sgh_aba Sgh_aba Jan 3, 2014 9:58 AM in response to Joe_Fo
    Level 1 (0 points)
    Jan 3, 2014 9:58 AM in response to Joe_Fo

    Joe and all;

     

    This is my longer term update regarding TID issues after going to Apple Store and replacing the phone.  Basically had the same problem(s) as with the original phone and was about to give up when I noticed that eventhough my left thumb wouldn't work well after two or three days, my right thumb has been stable in working 98% (my approximatation) of the time.  And this is over two weeks or more.

     

    So for now I'm not bothering with trying to get the left thumb to work, and instead only using my right thumb which works pretty good, actually good enough that I'm willing to post this.  I still think there is something odd about TID consistancy, but I am more optomistic at this point.  I'll just only use my right thumb for now.  If sometime in the future the TID on my right thumb begins to detoriate I'll post back to keep us all up to date.

     

    Regardless, thanks for your efforts on TID and hope most readers will at least get to where I have on this.

     

    Steve

  • by Joe_Fo,

    Joe_Fo Joe_Fo Jan 3, 2014 10:24 AM in response to linda.petaluma
    Level 1 (30 points)
    Jan 3, 2014 10:24 AM in response to linda.petaluma

    linda.petaluma wrote:

     

    I was able to scan a second scan of the same finger so I know "Add a Fingerprint" works. Touch ID works for the moment. I'm not aware of a software bug like Twitter. How can I verify whether a bug is the issue?

    See this thread. Skip down to "bugs" on first post. There is also a thread about the problem here.

  • by EmadSamuel,

    EmadSamuel EmadSamuel Jan 3, 2014 11:42 PM in response to Dreanmachine1
    Level 1 (0 points)
    Jan 3, 2014 11:42 PM in response to Dreanmachine1

    As I am an engineer, the problem seems to me as a Hardware problem from the first class.

    The sensitivity of the Touch ID camera degrades with the time like our eyes with the age but with 5s it degrades very fast. Of course if you put a scotch tape will help a little (if you are lucky), it is the same idea as the medical glasses. In my opinion, the tape should be very clear and has a concave lens shape.

     

    The only solution which I think could be reasonable is that Apple should collect all of 5s phones and replace the HW element. Last year, XBOX  faced some HW issues and they simply collect all of their products and fix them, unfortunately, they lost a lot of money but they won the users confidence. So, lets push in this way. Any idea, how we can start the protest process?

  • by mitigator,

    mitigator mitigator Jan 3, 2014 11:31 PM in response to Somethingood27
    Level 1 (0 points)
    Jan 3, 2014 11:31 PM in response to Somethingood27

    Guys what is the scotch tape method or what post is it described in?

  • by bobcrossley,

    bobcrossley bobcrossley Jan 4, 2014 12:23 AM in response to mitigator
    Level 1 (0 points)
    Jan 4, 2014 12:23 AM in response to mitigator

    Scotch tape trick

     

    Page 52 from rodneyevangelio

  • by djaysteven,

    djaysteven djaysteven Jan 4, 2014 1:05 PM in response to Dreanmachine1
    Level 1 (0 points)
    Jan 4, 2014 1:05 PM in response to Dreanmachine1

    Ok guys,

     

    Here's a real weird twist..

     

    U jailbroke my 5s and last few days some brilliant

    Tweaks for touch id came out.. Wich made me switch on my

    TID again.. One of the tweaks is that u don't need to click on the

    Home button neither to close apps nor unlock your phone as it senses

    A finger on the button (mainly made to safe tear and wear of your home button)

    But it works so unbelievably good i wish apple thought of it themself..

    What's weird do is ever since that tweak my sensor works MUCH better

    Again with after 2 full days still succes rate of 80+ % that's by far

    Better than any previous personal results.

     

    Second tweak I installed was a app locker tweak that allows u to lock

    Apps separately to allow them to only be opened after it scans your finger,

    This one never failed me once in couple hours now and been closing apps and

    Re opening like 20 times in a row with 100% succes rate,

     

    This shows to me the sensor is doing just fine, it has to be an unlock processor

    Status or whatever,,

     

    Some new material to think about lol..

  • by chrisims12,

    chrisims12 chrisims12 Jan 4, 2014 2:03 PM in response to Chas Hulme
    Level 1 (5 points)
    Jan 4, 2014 2:03 PM in response to Chas Hulme

    clean the homebutton, after a while your fingerprint gets on there with smudges. Clean the button and you should be fine.

  • by RodneyEvangelio,

    RodneyEvangelio RodneyEvangelio Jan 4, 2014 10:58 PM in response to Dreanmachine1
    Level 1 (0 points)
    Jan 4, 2014 10:58 PM in response to Dreanmachine1

    I'm happy that some of you helped using a Scotch tape trick that i discovered. I actually stopped looking for other solutions as my method really works fine to me since i tried. Although i'm still looking forward to a solution to come out that won't require me to put a scotch tape on my sensor.

     

    Anyway for those who didn't catch my post. I'm going to show you what kind of tape i used and what it looks like when already on the sensor.

     

    Open this first link

    http://i488.photobucket.com/albums/rr244/rodney028/1558873_10151912944759912_284 390461_n_zps52f4ab27.jpg

    this will show you what kind of tape i used.

     

     

    Then this second link will show what it looks like. http://i488.photobucket.com/albums/rr244/rodney028/1546071_10151919746659912_189 4240048_n_zps166ad789.jpg

     

    Again make sure to know the size of the sensor and when you cut it make sure to put directly to the sensor so it won't absorve any unecessary dust or whatever. Also make sure there's no bubbles when the tape is already there.

  • by paulfromhere,

    paulfromhere paulfromhere Jan 5, 2014 7:37 AM in response to RodneyEvangelio
    Level 1 (33 points)
    iBooks
    Jan 5, 2014 7:37 AM in response to RodneyEvangelio

    I still can't tell whether you are just inside the steel ring or overlap the ring. You're photo looks to me like the tape is within the ring on the top, but overlaps a bit on the bottom. I've tried it and had no improvement, but I had it overlap the steel ring every side.

  • by RodneyEvangelio,

    RodneyEvangelio RodneyEvangelio Jan 5, 2014 9:40 PM in response to paulfromhere
    Level 1 (0 points)
    Jan 5, 2014 9:40 PM in response to paulfromhere

    It was really hard for me to focus the tape that is on the sensor because it is transparent so that's the best picture i had. But may i tell that i didn't intend to overlap the tape to the ring. Yes the tape should not cover the entire ring but if you failed to measure the tape i think overlapping a very small amount of tape to the ring won't affect its performance. For more information, i just used my small scissors so i couldn't make a circle cut. Instead, i made octagon shape for easier cutting. As you see in the picture, you don't really need to cover the entire sensor, as long as its center is being covered, that's enough. thanks.

  • by Joe_Fo,

    Joe_Fo Joe_Fo Jan 6, 2014 4:41 AM in response to linda.petaluma
    Level 1 (30 points)
    Jan 6, 2014 4:41 AM in response to linda.petaluma

    linda.petaluma wrote:

     

    I was able to scan a second scan of the same finger so I know "Add a Fingerprint" works. Touch ID works for the moment. I'm not aware of a software bug like Twitter. How can I verify whether a bug is the issue?

    Actually not what I meant. When you said the scan failed, I was more asking if you tried that failed finger in the "Add a Fingerprint" screen to see if it highlighted its entry, meaning it was still being recognized. I showed how to check that in the YouTube video.  Also, if by second scan you mean you now had two of the five slots used, know that more than one, even if multiples of the same finger, will fail over time. Just use one slot untill Apple gets this bug fixed.

  • by Joe_Fo,

    Joe_Fo Joe_Fo Jan 6, 2014 4:51 AM in response to EmadSamuel
    Level 1 (30 points)
    Jan 6, 2014 4:51 AM in response to EmadSamuel

    EmadSamuel wrote:

     

    As I am an engineer, the problem seems to me as a Hardware problem from the first class.

    The sensitivity of the Touch ID camera degrades with the time like our eyes with the age but with 5s it degrades very fast.

    [snip]

    Really? So as an engineer, you can explain how a single fingerprint which works 100% for a month, totally fails shortly after a second finger is added, right? That causes the H/W to fail? Interesting concept.

     

    So when both prints are deleted and only one finger is scanned back in, and it works at 100% again, I guess that "fixed" the hardware?

  • by EmadSamuel,

    EmadSamuel EmadSamuel Jan 6, 2014 6:10 AM in response to Joe_Fo
    Level 1 (0 points)
    Jan 6, 2014 6:10 AM in response to Joe_Fo

    well, I will answer you from HW pov if you tell me how Scotch tape helps!

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