HT203512: iCloud: Account troubleshooting

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jesleal72
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Q: How can I make sure that my account was disassociated from my old phone number?

How can I make sure that my account was disassociated from my old phone number?

iPhone 5c, iOS 7

Posted on Oct 2, 2013 10:37 AM

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jesleal72

Q: How can I make sure that my account was disassociated from my old phone number?

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  • Helpful answers

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Oct 2, 2013 10:47 AM in response to jesleal72
    Level 10 (104,521 points)
    Apple TV
    Oct 2, 2013 10:47 AM in response to jesleal72

    Welcome to the Apple community.

     

    I assume you are wanting to know how to make sure that your account is disassociated from your old phone (rather than your phone number).

     

    If you no longer have your phone, go to iCloud.com and launch "find my phone", select your device (if it is in the list) and choose "erase". Once the erase is complete, choose the option to "remove from account".

  • by jesleal72,

    jesleal72 jesleal72 Oct 2, 2013 11:14 AM in response to Winston Churchill
    Level 1 (0 points)
    Oct 2, 2013 11:14 AM in response to Winston Churchill

    This was very helpful, but here is my problem.  My old phone was a work phone and I have recently left that job.  I have purchased a new phone and downloaded my info into my new phone.  Now my old phone is still getting imessages sent to my new phone.  I have changed my Apple ID PW and removed the old phone number from my account, but is there any way to verify?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 2, 2013 11:21 AM in response to jesleal72
    Level 10 (104,521 points)
    Apple TV
    Oct 2, 2013 11:21 AM in response to jesleal72

    Can I ask how you know your old phone is still receiving your messages and when you say messages, do you mean messages or email.

  • by jesleal72,

    jesleal72 jesleal72 Oct 2, 2013 11:34 AM in response to Winston Churchill
    Level 1 (0 points)
    Oct 2, 2013 11:34 AM in response to Winston Churchill

    Sure, my old boss called me to tell me that Imessages were still coming through to my old phone even though it was displaying my new number at the top.  I believe only Imessages were coming through.

  • by fromsouth,

    fromsouth fromsouth Oct 2, 2013 12:09 PM in response to jesleal72
    Level 5 (4,833 points)
    iCloud
    Oct 2, 2013 12:09 PM in response to jesleal72

    Did you change your password for apple id before or after your boss called you?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 2, 2013 12:15 PM in response to jesleal72
    Level 10 (104,521 points)
    Apple TV
    Oct 2, 2013 12:15 PM in response to jesleal72

    jesleal72 wrote:

     

    Sure, my old boss called me to tell me that Imessages were still coming through to my old phone even though it was displaying my new number at the top.  I believe only Imessages were coming through.

    Your old boss needs to delete your Apple ID from the messages app on the phone.

     

    Settings > messages.